Application Support Manager (Administrator I)

Our Commitment To Equity, Diversity, And InclusionCalifornia State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation.

The University enrolls over 15,000 students, with over half identifying as first-generation college students.

Chico State is committed to recruiting outstanding candidates. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment.

Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply.

Job/Department

Summary

Reporting to the Senior Director of Enterprise Applications, the Application Support Manager provides leadership and direction for the reliable, efficient, and innovative delivery of applications that enable Chico State’s administrative and business operations (e.g., ID card system, Adobe Sign, ticketing system, and applications used in specific functional areas). The manager leads a team of IT professionals responsible for supporting and enhancing a diverse portfolio of university systems, ensuring that projects, implementations, upgrades, and integrations are executed effectively and aligned with institutional priorities.

This role builds strong partnerships across the Division of IT, with campus stakeholders and external vendors, to drive strategic technology investments, continuous improvement, and user satisfaction. The manager fosters a culture of collaboration, accountability, and service excellence in support of the University’s mission and IT Strategic Plan.

Required Education And Experience

Equivalent to a bachelor’s degree from an accredited institution in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.ANDThree (3) or more years of experience managing or leading IT application support or development teams.

PreferencesPreference may be given to applicants with the following as they may be considered specialized skills: Experience with enterprise application ecosystems or integrations. Experience with ITIL or other service management frameworks. Demonstrated commitment to EDI and customer service excellence.

Time Base: Full-timePay Plan: 12/12Work Schedule: Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pmAnticipated

Hiring Range

$90,00 - $110,000 per year. Salary commensurate with education and experience of the individual selected.

Benefits

This position qualifies for benefits including tuition fee waiver (if eligible).CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf

Additional Information

Education Code 89521

Requirements

• Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended.
• Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
• California State University, Chico, in accordance with CSU policy, may require that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position.
• Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.
• This position is considered a sensitive position based on CSU guidelines.
• Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data.
• This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates.
• The person holding this position is considered a “General Mandated Reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 (revised July 21, 2017) as a condition of employment.
• The duties of this position will include participation in a decision that may have a material/financial benefit to the incumbent.
• Therefore, this is a “designated position” under the California State University’s Conflict of Interest Code, and the incumbent will be required to file a Form 700: Statement of Economic Interest and is subject to the regulations of the Fair Political Practices Commission.
• (Group/Category: Information Technology and Support Services-Manager (all levels) - 1,2)
• This position is a Higher Education Employer-Employee Relations Act (HEERA) designated managerial position and comes under the Management Personnel Plan (MPP) of the California State University.
• Individuals appointed to management positions serve at the pleasure of the President or designee.
• They are excluded from the collective bargaining process, are not subject to probationary service, and do not receive tenure or permanent status.
• This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).
• About Chico State
• Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities.
• The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming.
• The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources.
• Together, they will become leaders solving the challenges of the 21st century.
• The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area.
• Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene.
• We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land, the flora, the fauna, and the waters that run through campus.
• We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today.

The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.

Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).CSU, Chico's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography.

A paper copy of the report may be requested in person at CSU, Chico Police Department or by calling 530-898-5555 . It is also available on the web at Annual Security & Fire Safety Report .Open Until Filled (Review of Applications will begin 06/09/26. Applications received after that date may be considered.)