Customer Service Team Supervisor

Company Description

Harman Corp is a trusted industry leader with a commitment to delivering exceptional products and services to its customers. Known for its innovation and quality, Harman Corp fosters a team-oriented environment that promotes growth and development. With a strong reputation and dedication to excellence, Harman Corp continues to set benchmarks in its industry.

Join our mission to make a lasting impact in an organization that values both customer satisfaction and employee achievement.

Role Description

This is a full-time, on-site role for a Customer Service Team Supervisor at our location in Rochester, MI. The supervisor will be responsible for leading and supporting a team of customer service representatives to ensure exceptional service delivery. This is a "working" supervisor role, meaning you perform some of the same tasks as the Customer Service Team when needed.

Day-to-day responsibilities include overseeing team performance, monitoring customer satisfaction metrics, addressing escalated issues, and implementing strategies to improve service operations and customer experiences. Collaboration with other departments to achieve organizational goals is also a key aspect of this role.

Qualifications

• Strong Supervisory Skills, including team leadership and employee development
• Proven experience in Customer Service Management and overseeing day-to-day service operations
• Expertise in ensuring Customer Satisfaction and addressing customer needs effectively
• Experience in Customer Support and hands-on interaction with customers
• Ability to analyze service performance metrics and implement improvements
• Excellent communication and problem-solving skills
• Proficiency in CRM tools and customer service platforms is a plus
• Bachelor’s degree in Business, Communications, or related field is preferred
• Previous experience working in a leadership or supervisory role within a customer service team is essential