Inbound Call Center Agent

About us

At Pacific Rise Co, we are your trusted logistics partner — focused on reliability, speed, and transparency across every step of your supply chain. We help businesses connect with their customers through strategic planning, precise execution, and clear communication.

Job Summary

Pacific Rise Co is seeking a professional and customer-focused Inbound Call Center Agent to join our Detroit, MI team. The ideal candidate will handle incoming customer calls, provide service support, answer inquiries, and assist with scheduling and account-related questions.

Key Responsibilities

• Answer incoming customer calls in a professional and timely manner
• Assist customers with service inquiries, scheduling, and account updates
• Maintain professionalism and positive customer experiences during all interactions
• Meet daily performance and communication standards
• Support additional administrative tasks as needed

Qualifications

• High school diploma or equivalent required
• Previous call center or customer service experience preferred
• Excellent verbal communication and active listening skills
• Strong problem-solving and multitasking abilities
• Basic computer and data entry skills
• Ability to work in a team-oriented environment

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) with company match
• Employee training programs