Modivcare is looking for an experienced Dispatch/Customer Advocate Supervisor to join our team, This position is responsible for assuring timely services for clients from sub-contracted providers to include oversight/management of all relations with subcontractor providers.
This position…
- Ensures all contract regulations are enforced.
- Works closely with other departments to foster collaboration and alignment in achieving performance criteria.
- Oversees the trip assignment process.
- Implements alternative transportation options such as public transit, recipient reimbursement, or volunteer/ independent driver systems.
- Partners with transportation providers to address and resolve transportation issues.
- Recommends and implements improvements to enhance team performances.
- Maintains open lines of communications with subordinates, representatives, facilities and carriers, and local and state authorities.
- Provides guidance to advocates on difficult and/or escalated trip assignments.
- May lead projects and perform other duties as assigned.
- Occasional business travel may be required.
- Determines appropriate resourcing of staff in order to achieve goals and objectives.
- Coaches employees on performance gaps, career development opportunities, and strategies.
- Mentors and coaches employees on all human resource related processes including onboarding, performance management, employee relations, compensation and rewards.
- Recognizes others’ contributions and share credit for success.
- Owns attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction.
- Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.
We are looking to speak with individuals with the following…
- Bachelor's Degree required.
- Four (4) plus years experience.
- Up to one (1) years leadership responsibility.
- Or equivalent combination of education and/or experience.
- Ability to use thinking and reasoning to solve a problem.
- Excellent verbal and written communication skills; ability to effectively communicate clearly and concisely.
- Excellent ability to take care of the customers’ needs while following company procedures.
- Ability to make critical decisions while following company procedures.
- Ability to get along well with a variety of personalities and individuals.
- Possess management and organization skills; ability to influence others to perform their jobs effectively and to be responsible for making decisions.
- Proficient in the use of Word, Excel, Outlook, and PowerPoint.
- Ability to find a solution for or to deal proactively with work-related problems; follow instructions and complete assignments in a timely manner.
- Ability to effectively build relationships with customers and co-workers.
- Driven ability to complete assigned tasks under stressful situations.
- Knowledge of quality improvement tools and processes.
- Experience with demand response transportation management a plus.
- Experience in call center environment a plus.
Salary: $46,000 - $62,100 annually
This role is bonus eligible based on individual and company performance.
