Front Office Coordinator - Quick Hire!

Mindpath Health is a national leader in providing accessible, compassionate mental health care. With a presence in more than 100 locations across six states, Mindpath Health offers a comprehensive range of psychiatric and therapy services through both in-person and telehealth appointments.

The organization is deeply committed to fostering total health and well-being by delivering care that is collaborative, personalized, and patient-centered. Mindpath Health values inclusivity and diversity, creating an environment where every team member's contributions matter, and everyone is supported to thrive professionally and personally.

The Front Office Coordinator position at Mindpath Health is a critical role within the Modesto office, offering a full-time, onsite opportunity at 40 hours per week, Monday through Friday. The role focuses on supporting both clinicians and patients by providing exceptional customer service and managing front desk operations efficiently.

The Front Office Coordinator serves as the first point of contact, embodying the welcoming spirit of Mindpath Health and ensuring the front office functions smoothly.

This position involves managing appointment scheduling, answering and routing phone calls and messages, collecting co-pays and outstanding balances, and maintaining updated patient records using Electronic Health Record (EHR) and Practice Management systems.

The Front Office Coordinator assists patients by helping them navigate Mindpath Health policies and services, ensures accurate completion of paperwork, and uses de-escalation techniques to handle sensitive situations empathetically.

Collaboration is a key aspect of this role, requiring effective communication with clinical teams, leadership, and front office staff to support daily operations and continuous improvements. The Front Office Coordinator plays an active role in identifying patient satisfaction concerns and contributing to enhancements that promote a safe, supportive, and efficient care environment.

The role demands strong organizational skills, attention to detail, and the ability to prioritize and multitask in a fast-paced healthcare setting.

Qualified candidates will have experience with EMR/EHR or practice management systems, a high school diploma or equivalent, and at least two years in an administrative or front office coordination role, preferably within healthcare. The position offers a competitive pay rate of $22 per hour and a comprehensive benefits package, including medical, dental, vision coverage, paid time off, and tuition reimbursement.

Joining Mindpath Health means becoming part of a community that values growth, inclusion, and making a meaningful difference in people's lives. The organization encourages a culture of respect and support, emphasizing the importance of mental health care accessibility and quality.

This role is ideal for individuals passionate about delivering compassionate service, maintaining patient confidentiality, and contributing to the advancement of mental health care in a collaborative, dynamic environment.

• Experience using EMR/EHR and/or practice management systems
• High school diploma or equivalent
• 2+ years of recent experience in a clerical administrative receptionist or front office coordination role
• 1+ year of customer service experience preferably in a healthcare setting
• Proficiency with Microsoft Office Outlook Excel Word multiline phone systems and accurate data entry/typing
• Strong interpersonal skills
• Demonstrated empathy and compassion
• Ability to remain calm professional and effective when assisting upset patients or families
• Excellent verbal and written communication skills
• Strong organizational skills
• Effective problem-solving skills
• Ability to work both independently and as part of a team
• Commitment to confidentiality of personal and protected health information

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