About The Role
The seasonal Operations Technical Specialist supports the operational readiness of H&R Block’s seasonal tax office network. This role ensures offices are fully equipped, functional, and aligned with brand standards by providing hands-on operational, technical, and logistical support.
Working closely with District Operations Coordinators (DOCs), Technology Implementation Analysts (TIAs), and field leadership, you’ll play a critical role in successful office openings, daily operations, and seasonal closures.
- Day to day, you’ll…Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
- Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
- Perform custodial tasks to ensure offices are clean, organized, and ready for operation
- Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low-voltage electrical work
- Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
- Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAsTroubleshoot basic hardware issues and document incidents and resolutions within the case management system
- Deliver supplies and materials to and from office locations in a timely and organized manner
- Maintain accurate inventory of district resources, supplies, and computer equipment
- Maintain up-to-date technical knowledge of supported products and systems
- Partner with district leadership and technology teams to support office readiness goals
- Participate in required training and complete other duties as assigned
Required Qualifications
- Work Experience:
- Ability to follow direction while exercising sound judgment in a field-based environment
- Ability to lift and move office equipment weighing up to 55 pounds or more, with or without reasonable accommodation
- Basic technical knowledge, including experience setting up, maintaining, and troubleshooting computer hardware and office technology
- Comfort working independently in a fast-paced, field-based, seasonal role with a flexible schedule based on business needs
- Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously
- Must have reliable transportation to travel between office locations as required
- Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment
- Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person
- Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office applications
Preferred Qualifications
- Work Experience:
- Experience partnering with operations and/or technology teams
- Exposure to inventory tracking or asset management
- Familiarity with virtual collaboration tools
- Why work for us
- At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere.
- For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
- That same commitment to care extends to our associates.
- When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact.
- We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
