Email Marketing Operation Specialist/CRM/Campaign

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Position: Email Marketing Operation Specialist/CRM/Campaign

Location: 100% Remote (Chicago IL Preferred)

Visa Status: Independent Consultant

Duration: 6+ Months (Will be a Long Term Contract or CTH)

PREFERRED TO WORK ON W2 OR 1099

Job Description

The Associate Manager, Distributed Email Operations, is responsible for executing and ensuring the quality of marketing campaigns for a defined portfolio of hotels. This role serves as the primary operational and execution partner to hotels, managing campaign QA, approvals, and deployment coordination while ensuring compliance with brand and CRM standards.

This role will also serve as a cross-functional bridge to Field Marketing, for Field Marketing opted-in hotels, to ensure that Field Marketers are informed and have visibility into hotel-level campaign initiatives.

This is a highly detail-oriented and cross-functional role that combines campaign execution, stakeholder coordination, and operational support.

POSITION RESPONSIBILITIES

Distributed Email Operations

Manage hotel ticketing intake process and triage to cross-functional teams where applicable

Streamline process and support development of scalable workflows using ServiceNow

Campaign Quality Assurance & Approvals

Review and approve marketing campaigns to ensure

• Brand and design compliance
• Content accuracy, grammar, and messaging consistency
• Legal content compliance

Validate campaign functionality, including rendering, responsiveness, link accuracy, tagging and personalization logic

Facilitate and manage approval workflows across stakeholders

Campaign Execution Support

Coordinate campaign deployment with hotel, field marketing, CRM, and platform teams once approvals are secured

Ensure campaigns are executed according to established timelines and calendars

Compliance & Governance

Ensure all campaigns adhere to CRM governance, including audience rules and contact frequency guidelines, and content compliance guidelines

Identify risks or issues and escalate as needed

Stakeholder Coordination

Act as the primary point of contact for field marketing managers and assigned hotels where applicable

Ensure clear communication and alignment across stakeholders

EXPERIENCE AND QUALIFICATIONS

2-4+ years of experience in marketing operations, email marketing, or CRM campaign execution

Experience with marketing automation platforms (e.g., Braze, Salesforce Marketing Cloud, HubSpot)

Strong attention to detail and quality assurance mindset

Ability to manage multiple campaigns and priorities simultaneously

Strong communication and stakeholder management skills

Experience supporting multi-location or franchise-based organizations

Familiarity with email marketing best practices

Experience in hospitality, travel, or related industries a plus

Experience with Braze and Sageflo Radiate (or other like platforms) a plus

Experience working in a team-oriented, collaborative environment.

Strong interpersonal and oral communication skills.

Highly self-motivated and directed.

Proven analytical and problem-solving abilities.

Strong customer service orientation.

Ability to maintain pleasant working relationships.

PREFERRED SKILLS

EDUCATION

High school diploma/GED required and 2-4 years work experience.

Thanks and Regards

Karan Rajput | US IT Recruiter

Desk: 609-973-8207 || KRajput@kpgtech.com