Front Desk Receptionist

Responsibilities

• Greet and check-in guests in a friendly and professional manner
• Provide exceptional customer service to ensure guest satisfaction
• Handle guest inquiries and resolve any issues or complaints promptly
• Assist with guest check-out process, including billing and payment processing
• Perform night audit duties, including reconciling daily transactions and preparing reports
• Maintain accurate records of guest information and reservations
• Answer phone calls and direct them to the appropriate department or staff member
• Assist with administrative tasks, such as filing, data entry, and organizing documents

Experience

• Previous experience in night audit or hospitality preferred
• Familiarity with hotel operations and procedures
• Strong customer service skills with the ability to handle difficult situations calmly and professionally
• Excellent phone etiquette and knowledge of phone systems
• Knowledge of hotel management software is a plus
• Bilingual or multilingual skills are highly desirable for effective communication with guests from diverse backgrounds
• Strong attention to detail and organizational skills

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, and qualifications required.

Please submit your resume highlighting your relevant experience for consideration.

Job Type: Part-time

Pay: From $16.90 per hour

Ability to Commute

• Merced, CA 95341 (Required)

Ability to Relocate

• Merced, CA 95341: Relocate before starting work (Required)

Work Location: In person