Job Summary of Hilton Front Desk Customer Service Lead
A Hilton Front Desk Customer Service Lead will be responsible for the following: Oversees front desk operations.Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly.Resolves customer complaints.
Trains, supervises, schedules and assists in evaluating staff.
Responsibilities of Hilton Front Desk Customer Service Lead
- Leads front desk activities.
- Offers leadership and guidance to ensure that customer service is provided consistently.
- Delegates duties and trains team members on the particulars of their tasks.
- Monitors the flow of visitors in the lobby to make staffing changes accordingly. Addresses and resolves customer complaints promptly.
- Supervises, coaches, schedules, and participates in appraising the staff.
- What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry.
- Even now, Hilton continues to be a symbol of pioneering advancements, quality, and prosperity.
- The maintenance of our leadership position is due to our Team Members' unwavering dedication to our Vision, Mission, and Values. We specifically look for the embodiment of these Values:
- Our primary focus is on creating exceptional guest memories through outstanding service and attention to detail.
- Integrity is reflected in our commitment to always choosing what is morally right.
- Leadership-We are known for our leadership abilities in both professional settings and community engagements.
- Our dedication to teamwork guides our interactions, as we recognize the value of working together harmoniously and efficiently.
- Now-We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following
key attributes of Hilton Front Desk Customer Service Lead
- Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?
- Hilton leads the way as a top-tier international hospitality brand, known for its diverse lodging offerings that include upscale full-service hotels, resorts, extended-stay suites, and mid-priced hotels.
- For close to 100 years, Hilton has been recognized for its commitment to providing unparalleled accommodations, service, amenities, and value for both business and leisure travelers. Hilton remains dedicated to maintaining its exceptional guest experiences throughout its properties
- Our daily mission is to unite as a team in order to deliver exceptional hospitality experiences that illuminate and warm the hearts of guests globally.
- Our remarkable team members are crucial to our endeavors! Equal Opportunity Employer/Affirmative Action/Disabled/Veterans
Additional Information
Access to nutritious, chef-prepared meals in the Team Member restaurant; discounted membership to the Thrive Global well-being platform
