Medical Receptionist - Full Time - Quick Hire!

Golden Bear Physical Therapy, a proud member of Therapy Partners Group, stands as the premier provider for outpatient orthopedics in the Central Valley, El Dorado County, and surrounding communities. With over 40 years of dedicated service, the clinic has built a reputation for delivering the highest quality individualized care to patients.

Golden Bear Physical Therapy boasts a team of highly skilled physical therapists who are passionate about helping patients recover, regain mobility, and achieve their health goals. Their commitment to excellence and patient-centric approach has made them a trusted name in physical therapy services in the region.

This opportunity is for a full-time Medical Receptionist to join the Stockton location. The position offers an hourly wage ranging from $19.00 to $20.00 depending on the candidate's prior medical receptionist experience. The working schedule is Monday through Thursday from 7:00 am to 5:00 pm, and Friday from 8:00 am to noon, providing a structured yet balanced workweek.

As a Medical Receptionist at Golden Bear Physical Therapy, you will play a pivotal role in ensuring a smooth and welcoming experience for patients and visitors. Your primary responsibility will be to warmly greet patients and maintain friendly communication with patient care coordinators and external contacts.

Acting as the first point of contact, professionalism and care while answering phones and welcoming patients are essential. You will collaborate closely with the Billing Department, Physical Therapists, and the aide staff to coordinate patient flow efficiently and facilitate communication within the clinical and corporate teams.

Maintaining patient confidentiality and adhering to HIPAA policies is a critical aspect of the role, reflecting the company's commitment to protecting patient information.

The receptionist will also participate in administrative tasks such as reviewing copay collection reports, identifying accounts for follow-up, auditing system dashboards to ensure timely actions, and monitoring payer portals for authorization management.

Attention to detail in chart management and communication with relevant departments to ensure all required documentation and authorizations are complete will be vital to supporting seamless clinic operations.

This role requires proficiency in Microsoft Office, with experience using Raintree Practice Management System being a valuable asset. Strong customer service and organizational skills are necessary to handle multiple priorities and maintain a positive environment for patients. Effective communication, both verbal and written, will enable you to build rapport with patients and staff while managing complex information.

The position demands a proactive approach to problem-solving, active listening skills, and a team-oriented attitude to foster collaboration within the clinic.

Overall, this role offers a meaningful opportunity to contribute to a respected physical therapy provider, ensuring patients receive exceptional service from the moment they enter the clinic. It is well suited for individuals who are organized, customer-focused, and dedicated to supporting a healthcare team in delivering outstanding patient care.

• High school diploma or equivalent
• Experience in data entry or system dashboard and worklist completion projects preferred
• Thorough knowledge of Microsoft Office
• Ability to maintain confidentiality
• Strong customer service and communication skills
• Ability to multitask and manage multiple priorities
• Ability to demonstrate active listening and problem-solving skills
• Ability to work cooperatively as a team member
• Ability to remain positive and friendly
• Physical ability to sit for prolonged periods and perform light physical activities such as walking and bending

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