General Overview
ADIRA Health is seeking a Full-Time Medical Front Office Receptionist to join our team supporting our busiest primary care clinic in McAllen, Texas.
ADIRA Health's mission is to revolutionize primary care by focusing on prevention, wellness, accountability, and service excellence. We strive to become the gold standard in healthcare by treating every patient like family and creating an environment where providers, staff, and patients work together to achieve better health outcomes.
We are seeking a highly motivated, professional, and customer-focused Medical Front Office Receptionist who thrives in a fast-paced medical office environment. This position serves as the first point of contact for our patients and plays a critical role in ensuring a positive patient experience while supporting the overall efficiency of clinic operations.
Our Ideal Candidate Is
- Passionate about providing exceptional customer service
- Professional, dependable, and detail-oriented
- Comfortable working in a fast-paced primary care environment
- An excellent communicator with strong interpersonal skills
- Able to multitask and prioritize responsibilities effectively
- Experienced in insurance verification and eligibility review
- Comfortable navigating Electronic Medical Records (EMR) independently
- Able to identify and resolve insurance and scheduling issues before the patient arrives
- A strong team player who takes ownership and accountability for their work
Primary Responsibilities
- Answer incoming calls and assist patients professionally and courteously
- Schedule, confirm, and reschedule patient appointments
- Verify insurance eligibility, benefits, and PCP assignments prior to appointments
- Collect copays, deductibles, outstanding balances, and required documentation
- Check patients in and out efficiently and accurately
- Manage patient messages and route requests appropriately
- Assist patients with insurance-related questions and PCP changes
- Maintain accurate patient demographics and insurance information within the EMR
- Scan, upload, and organize documents within the patient chart
- Coordinate communication between patients, providers, and clinical staff
- Monitor appointment schedules and assist with schedule optimization and backfilling cancellations
- Support daily front office operations and workflow management
- Follow established clinic policies, procedures, and customer service standards
Qualifications
- Medical Front Office Experience: 3+ Years (Required)
- Insurance Verification Experience: 3+ Years (Required)
- Electronic Medical Record (EMR) Experience: 3+ Years (Required)
- Customer Service Experience: 3+ Years (Required)
- Medical Office Experience: 3+ Years (Required)
- Experience Verifying Eligibility, Benefits, and PCP Assignments (Required)
- Experience Scheduling Appointments in a Fast-Paced Medical Office (Required)
- High School Diploma or Equivalent (Required)
- Work Authorization (Required)
Compensation & Benefits
- $16.00 - $20.00 Per Hour Based on Experience
- Incentive and Bonus Opportunities
- State-of-the-Art Clinics
- Growth and Advancement Opportunities
- Positive Team-Oriented Work Environment
- Opportunity to Join a Rapidly Growing Healthcare Organization
Location
McAllen, Texas
Employment Type
Full-Time
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits
Medical Specialty
Experience
- EMR systems: 3 years (Required)
- Insurance verification: 5 years (Required)
- Customer service: 3 years (Preferred)
- Computer skills: 3 years (Required)
- Medical terminology: 2 years (Required)
Work Location: In person
