Schedule / Availability
- 32 hours per week
- Specific schedule TBD
- Availability required between 7:00 AM and 6:45 PM
Pay
- Up to $16.00/hour base pay
- Performance bonus opportunities available (details provided during offer/onboarding)
Job Overview
Horizon Physical Therapy & Rehabilitation is seeking a highly organized, customer-focused Front Office Receptionist to join our Patient Services team. This position is essential in creating a welcoming, professional environment while ensuring accurate patient registration, scheduling support, and administrative coordination.
You’ll be the first point of contact for patients, family members, physicians, and staff—and play a key role in keeping our clinic running smoothly.
Key Responsibilities Patient Interaction
- Greet patients and visitors in person and by phone with professionalism and courtesy
- Manage patient check-in/check-out to ensure a smooth and efficient process
- Maintain patient confidentiality and comply with HIPAA guidelines
Administrative Duties
- Accurately register patients in the EMR/Practice Management System (verify demographics and insurance info)
- Prepare and organize patient paperwork prior to appointments
- Schedule and reschedule appointments, including follow-up on cancellations/no-shows as needed
- Maintain a clean, organized reception area
Insurance & Payment Support
- Verify insurance eligibility/coverage and note authorization requirements
- Notify appropriate team members when prior authorization or billing follow-up is needed
- Collect patient payments, document transactions accurately, and ensure balances are correct
Operational Excellence
- Update and maintain accurate records in the EMR/Practice Management System
- Coordinate with clinical staff to support smooth daily operations
- Monitor office supplies and support basic administrative needs
- Assist in responding to patient situations appropriately using sound judgment
Qualifications
- High school diploma or equivalent required (associate degree or relevant certification preferred)
- Experience in a medical office and/or strong customer service background preferred
- Comfortable learning and using EMR systems and Microsoft Office
- Strong organization, attention to detail, and reliability
- Strong communication skills and ability to stay calm under pressure
- Positive, team-oriented attitude and commitment to excellent service
Pay: Up to $16.00 per hour
Benefits
Application Question(s)
- Do you have any experience AdvancedMD or OptimisPT?
Education
Experience
- Front desk: 1 year (Required)
Work Location: In person
