Overnight Front Desk Receptionist

About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sleek urban retreat in the Pacific Northwest. Surrounded by snow-capped mountain peaks, deep-blue waters and swaths of evergreen forests, Seattle is as wild as it is trendy. Our Hotel puts you in the heart of the city’s downtown, with the Seattle Art Museum on one side, iconic Pike Place Market on another and the waters of Elliott Bay gleaming to the west.

Wake to a fresh cup of coffee delivered straight to your room, then head out to explore eclectic neighbourhoods and craft breweries, or spend the day hiking up nearby Mount Rainier or kayaking on Lake Union. Come nightfall, meet us at Goldfinch Tavern, an Ethan Stowell Restaurant, and let our chefs show you all the best local flavours of your new favourite city.

Overnight Front Desk Receptionist - Full timeFour Seasons Hotel SeattleFour Seasons Hotel Seattle is looking for an Overnight Front Desk Receptionist who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Overnight Front Desk Receptionist is a part of a dynamic team that provides award-winning service to our guests.

This position reports to the Front Office Manager. U.S. work authorization is required for this position.

Key Elements of the JobHandle the check-in process in an efficient and engaging manner, personalizing the experience for each guest Ascertain guest satisfaction, collects keys, posts late charges and presents bill to guest during the check-out process. Follow a detailed process in each transaction that assures guest room type, preferences and billing are accurate Maintain a balanced bank assigned by the hotel.

Make change, cashes checks, exchange foreign currency and reconcile all transactions at the close of each shift Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests

Preferred Qualifications

Skills

• High school education;
• Bachelor’s degree strongly preferred Ability to stand continuously for an entire work shift Ability to handle luggage, packages, and boxes up to 50 lbs carried over a distance of up to 20 feet An innate ability to communicate one-on-one with guests and provide intuitive service A keen eye for detail and consistency Positive demeanor and energetic spirit A comfort reading reports, maps and directions, utilizing computer systems, and communicating both verbally and in writing to guests to ensure the very best experience Benefits Include
• Compensation: $27.54/hour 13 Days Paid Time Off + 10 Paid Holidays/year Medical, Dental, & Vision Insurance
• 401K Retirement Savings Plan, plus Employer Match Program
• Complimentary Room Nights and Discounted Rates
• Complimentary Meals in our Employee Cafeteria Complimentary Uniform Care & Dry Cleaning Employee Assistance Program
• Investment in your Wellbeing
• Paid Parental Leave & Short-Term Disability Life Insurance
• Bereavement & Jury Duty Pay FMLA & WA State Leave Personal, Medical, & Military Leave options Tuition reimbursement
• Training Programs;
• Growth & Development Opportunities
• Learn more about our property and what it is like to work at Four Seasons by visiting: http://www.fourseasons.com/seattle
• Seattle Hospitality Careers | Four Seasons Hotel Seattle
• Four Seasons is an Equal Opportunity, Affirmative Action employer.
• Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
• To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf