Front Desk Associate

PA Pain and Rehab is always looking for qualified individuals to join our team. We are a growing multi-specialty practice that incorporates chiropractic, rehabilitation, and pain management. Our goal is to provide our patients with a professional and caring environment to promote recovery and healing from their injuries.

Please review a brief job description and submit a resume to info@papainandrehab.com if you are interested in joining our team.

Performs a number of duties, including greeting and scheduling patients and visitors, answering telephones, calling patients to schedule and remind them of appointments, insurance forms, updating and filing patient medical records, schedule patients for various diagnostic testing.

Company Overview

PA Pain & Rehab (PAPR) has been operating for 20 years and has 6 facilities in the Philadelphia metro area, specializing in Physical Rehabilitation.

Position Overview

We are currently looking for a highly motivated, positive and organized Front Desk Associate to join our growing company. This position includes a competitive salary, bonus package, yearly bonuses with the potential for weekly and monthly bonuses, and Paid Time Off with opportunities for professional progression.

We have 6 medical centers located in the Philadelphia metro market focusing on physical rehabilitation. Our offices are staffed with MD’s, Chiropractors and Medical Assistants. Our treatments focus mostly on personal injury and rehabilitation but we are currently growing additional patient types.

In this position, you will be responsible for assisting the Chiropractor with office duties and will be the first point of contact for patients entering the office. The ideal candidate for this position would be someone who thrives under a fast-paced, changing environment. You are required to possess excellent communication skills in-person, on the phone, and via email.

Additionally, you should always address patients with a positive attitude. Your goal is to provide our clients with outstanding customer service and support.

Key Responsibilities

• Performing general office duties such as management of database system and reports
• Answering phones, greeting patients with enthusiasm and professionalism
• Making sure patients complete ALL necessary paperwork
• Track daily patient visits via database software
• Weekly scheduling of Chiro & MD appointments.
• Maintaining confidentiality when handling sensitive information
• Managing inventory
• Assists provider with collection, documentation, processing, and verification of information related to patient care in an EMR system.
• Keeps patients informed of wait times and manages visit expectations
• Communicates patient concerns and needs to the provider
• Assists in routine clerical functions such as filing of medical information in patient’s records, locating and compiling department charts, obtaining medical records from other providers.
• Taking a proactive role to increase office productivity and efficiency

Qualifications

• High school diploma or GED equivalent is required
• Prior experience in either a provider office, outpatient clinic or other healthcare setting is preferred.
• Demonstrated ability to communicate effectively on the phone, in writing and email
• Ability to exercise discretion on sensitive and confidential matters
• Ability to multitask and work in multiple computer systems simultaneously
• One or more years of demonstrated customer service experience
• Prior medical experience with an EMR system is a plus, but not a requirement
• Excellent communication skills to relate to physicians, patients and other office staff

Compensation

• Salary based on experience
• 401K with company contribution after 90 days Paid Time Off after 90 days
• Yearly bonus with potential for weekly and monthly bonus

Hours

Monday through Friday: 8:45 AM – 6 PM

Lunch: 1 PM – 2 PM

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