Essential Duties and Responsibilities
- Professionally handle incoming customer phone calls and emails.
- Process verbal, emailed, and EDI purchase orders accurately and efficiently.
- Verify and update customer shipping and account information.
- Provide product support and troubleshooting assistance
- Identify opportunities to up-sell or cross-sell products, highlighting promotions and specials.
- Assist customers with order discrepancies, shipping errors, or product-related questions.
- Interface with internal departments (purchasing, production, engineering, shipping) to address customer needs.
- Collaborate with field sales personnel to support customer accounts.
- Enter and manage customer data in JDE, Salesforce, or other CRM platforms.
- Run and review backorder reports to ensure timely shipment or resolution.
- Maintain clear and accurate documentation of customer interactions, orders, troubleshooting steps, and resolutions.
- Provide training to co-workers on product knowledge and procedures.
- Adhere to ISO standards and company policies.
- Perform additional duties as assigned.
Qualifications / Requirements
Experience: Minimum 2 years in customer service or sales within a professional setting.
Education: AA degree preferred (equivalent experience accepted).
Skills
- Typing speed of 50 WPM with minimal errors.
- Proficiency in Microsoft Office (Word, Outlook, Excel).
- Experience with Salesforce and JDE preferred.
- Excellent verbal and written communication skills, with attention to grammar, spelling, and punctuation.
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Proven ability to build and maintain professional relationships with customers, vendors, and colleagues.
- Customer-focused mindset with problem-solving skills and attention to detail.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
