Customer Service Representative -- IN CENTER

Williams-Sonoma Inc.

Customer Service Representatives – On Site Only

Now accepting applications until May 30, 2026

Las Vegas, NV

Why Join Us?

Do you love helping people? Thrive in fast-paced environments?

If you’re someone who

• Brings positive energy
• Solves problems with confidence
• Loves great products and even better discounts

…then you’ll feel right at home here!

Your Day to Day (Essential Functions)

✅ Customer-Focused Support

• Serve as the first point of contact for customer inquiries via phone
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.

✅ Problem-Solving & Ownership

• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.

✅ Service with Integrity

• Uphold company values by providing honest, ethical, and transparent support.
• Maintain confidentiality of customer data and company policies.
• Stay informed about product updates, policies, and procedures to provide accurate information.

✅ Collaboration & Continuous Growth

• Work closely with team members and leadership to improve service processes.
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
• Provide feedback to improve company policies and customer experience strategies.

What We Offer

✨ Competitive pay starting at $17.00/hr

✨ Recognition based incentives and bonuses

✨ PTO, Vacation, and Sick Pay benefits

✨ Medical, Dental, Vision, 401k and much more!

✨ Employee discounts and perks (up to 40% off most products and brands)

What We’re Looking For

✨ 1+ years of customer service experience (retail, call center, or hospitality preferred)

✨ Strong communication skills - Ability to de-escalate and resolve issues professionally

✨ Problem-solving mindset - You think fast and adapt quickly

✨ Integrity and reliability - You do the right thing, even when no one is watching

✨ Comfortable working in a fast-paced environment with performance goals

✨ Tech-savvy - Ability to navigate multiple systems and multitask efficiently