Technical Customer Service Representative

Job Summary

It is standard 8a-5p or 7a-4p.

Core Responsibilities

Receive and accurately process customer orders.

Verify and edit customer orders for completeness.

Enter orders in LN, eLogia, and ESP-REP systems.

Address customer inquiries and resolve issues related to delivery, complaints, and product availability.

Maintain an accurate customer order database.

Generate inter-departmental inquiries for product availability and expedite requests.

Evaluate stock availability against shipping schedules.

Perform other duties as assigned by the Customer Service Supervisor or Manager.

Qualifications & Skills

3+ years of customer service experience in a technical product line (B2B preferred).

Two years of college or technical schooling, or five years in a technical position.

Proficiency in Microsoft Office

Experience in an ERP or CRM system, SAP or salesforce preferred

Strong customer advocacy skills.

Technical aptitude and solid math skills.

Ability to work independently and self-motivate.

Adaptability to a fast-paced environment.

Proficiency in a second language is a plus.

Commitment to teamwork, professionalism, and excellent customer service.

Ability to manage multiple tasks and prioritize effectively.

Strong business acumen, organizational skills, time management, and attention to detail.

Pay: $19.00 - $22.45 per hour

Work Location: In person