Customer Service Representative - Sales Coordinator

• Ambient Comfort is looking for a Customer Service Representative
• Sales Coordinator for our service office in Vineland, NJ. We are looking for someone with at least 2 years of dispatching experience in the HVAC/Plumbing or similar field.
• This position makes $15-$20/hour, depending on HVAC experience, and works a full-time schedule Monday
• Friday, during the office hours of 7:30 am - 7:00 pm.

The function of this position is to

• Schedule and book the service or sales appointments when clients and prospects call.
• Develop profitable sales and acquire customers through our established sales and marketing program.
• Identify new business opportunities by performing direct sales activities and providing support to the administrative personnel as requested.
• To dispatch, manage, and allocate resources to meet the expectations of our clients
• Develop self-generated leads through networking, data mining (from existing client records), and referral generation from previous clients.

Customer Service Representative - Sales Coordinator's Responsibilities/Duties/Functions/Tasks:

• Answer the phone quickly and professionally.
• Call customers to confirm maintenance appointments and schedule as necessary.
• Work closely with service dispatch to coordinate scheduling.
• Sell new service agreements and renew existing service agreements.
• Grow, monitor, and maintain the maintenance programs; update changes in ownership, add new install job information, and review reasons for non-renewals.
• Receive, record, and maintain sales lead information, and set appointments as necessary.
• Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.
• Ensure the accurate capture, data entry, and maintenance of customer information.
• Work closely with the service, IAQ and sales departments, recognizing and identifying possible sales opportunities and facilitating appropriate follow-up.
• Be familiar with our company, products, and services so many questions can be answered without consulting others.
• Alert managers quickly to significant customer issues, serving as a champion of the customers to our company.
• Perform dispatching and scheduling of service technicians and other resources.
• Win the confidence of new clients when they call for service or repairs.
• Schedule the client appointment and assign/match qualified staff to perform the work.
• Increase revenue from established customers, and generate additional revenue from new customers by using proper sales techniques, problem-solving skills, and account management.
• Follow-up on all leads, proposals, and potential sales until closed or lost
• Track lost sales
• Perform customer satisfaction calls after each visit.
• Ask for referrals and inform clients where and how to make them.
• Have a good working knowledge of our products and services being offered. This may require additional study and training both on and off-site.
• Continuously improve knowledge of HVAC work, and in particular how Ambient Comfort operates to benefit the customer.
• Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
• Regularly review and monitor progress against goals, and seek assistance as needed.
• Communicate effectively with associates, superiors, vendors, and customers.
• Possess superior interpersonal skills.
• Efficiently manage his/her time and schedules.
• Be computer literate to the extent necessary to fulfill this function. Knowledge of Excel and Word is required. Should also be very familiar with the use of smartphones, email, and text messaging.
• Must be capable of understanding client needs, and favorably influencing their decision.
• Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
• Clean, neat, and professional appearance.

Other duties as assigned