About Dove Communications
Since 1992, Dove Communications has been a trusted technology partner for businesses throughout Southern California. We provide a complete range of technology solutions, including security systems, access control, surveillance cameras, VoIP and business phone systems, IT services, computer networking, structured cabling, alarm systems, and carrier services.
At Dove Communications, everything we do is guided by our core values. We treat our employees and customers with respect, encourage innovation and professional growth, and conduct business with honesty, integrity, and accountability.
Position Overview
Dove Communications is seeking a highly organized, customer-focused Customer Service & Dispatch Coordinator to join our team.
This position serves as the central point of communication between customers, technicians, vendors, and management. The ideal candidate will be professional, detail-oriented, technologically savvy, and able to manage multiple priorities in a fast-paced environment while maintaining exceptional customer service.
This is a full-time, temp-to-hire opportunity with strong potential to transition into a permanent role based on performance and company needs.
Key Responsibilities
- Serve as the primary point of contact for inbound client calls and emails, responding promptly and professionally
- Follow service requests through completion to ensure customer satisfaction
- Provide a consistently warm, solution-oriented customer experience, even in high-pressure situations
- Identify customer needs and collect relevant information
- Accurately document caller information and service requirements
- Dispatch technicians and coordinate schedules to ensure timely responses
- Schedule and confirm appointments while minimizing scheduling conflicts
- Handle urgent and emergency service requests quickly and efficiently
- Maintain and organize service records, files, and databases
- Communicate service updates and customer concerns with technicians, management, and team members
- Support day-to-day office operations with general administrative duties
Required Qualifications
- Minimum 2 years of dispatching experience
- Minimum 3 years of dedicated customer service experience
- Outstanding written and verbal communication skills
- Friendly, confident, and professional phone presence
- Strong multitasking ability with a calm, focused approach under pressure
- High attention to detail and accuracy in documentation, data entry, and record keeping
- Ability to handle a high volume of calls and emails efficiently
- Proficiency with Microsoft Office 365 (Outlook, Word, Excel) and scheduling software
- Comfortable learning new technology and software platforms
- High School Diploma or GED required
- Ability to type a minimum of 40 WPM
- Ability to lift up to 35 pounds
- Must be local to the Los Angeles area and able to commute daily to our Los Angeles office (90011)
- Must pass a background check and drug screening prior to employment
- Must be able to meet California BSIS requirements for Alarm Agent registration, if required
Preferred
- Associate Degree
- Experience in telecommunications, security systems, surveillance, IT services, networking, access control, or related technology industries
- Experience working with professional or high-end clientele
Preferred Traits
- Positive, team-oriented attitude
- Dependable, punctual, and committed to providing excellent service
- Strong organizational and time-management skills
- Self-motivated with a proactive approach to problem solving
- Ability to work independently and collaboratively
- Genuine interest in technology and continuous learning
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
Application Question(s)
- What are your salary expectations?
- How can the company help you to grow professionally?
- Why do you believe you would be a good fit for this job opening?
Education
Experience
- Dispatching: 2 years (Required)
- Dedicated Customer service: 3 years (Required)
Ability to Commute
- Los Angeles, CA 90011 (Required)
Work Location: In person
