Senior Customer Service Representative

About Us

IAA Holdings, LLC (IAA)

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.

IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience.

IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About The Team

About the team - Yard Operations

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

Provide support for customers with respect to obtaining registrations and required documents for consignors at our auctions and provide proper paperwork & car faxes to our buyers.

Responsibilities

• Receive consignor enquiries and ensure that they provide proper documentation to sell their transportation items in our auctions
• Gain and apply knowledge in the processes of our business in order to best support our customers
• Ensure that external customers have a positive experience doing business with Ritchie Bros
• Ensure that requests from internal customers are acted upon timely and accurately
• Resolve issues and track interactions relating to customer requests
• Provide information related to upcoming auctions and equipment
• Proactively reports areas of customer concerns
• Perform other various duties as required from time to time
• E-Clerking duties if required and as opportunities become available
• Work closely with Territory Managers
• Ensure confidentiality while dealing with contracts and consignors
• Provide proper documentation to buyers in order for them to register their purchases from an RBA auction
• Flexible and willing to perform other tasks as assigned

Qualifications

• 1-3 years experience at a high-volume customer contact with additional, transactional duties and responsibilities
• Demonstrated commitment to maintaining strict ethical standards - both on and off the job
• Professional office work environment/