Customer Service Representative I

Customer Service Representative I $50-$65k depending on experience

Cleveland, Ohio - hybrid option available after 6 months

At Adherex Group, we help manufacturers and industrial partners streamline supply chain operations through customized packaging, inventory management, and distribution solutions. We are committed to delivering responsive service, operational excellence, and long-term customer partnerships across a wide range of industries.

We are seeking a Customer Service Representative I to join our growing team. This role is ideal for someone who enjoys building customer relationships, solving problems, and working collaboratively across departments to ensure a strong customer experience.

The Customer Service Representative will support customers by managing inquiries, processing orders, maintaining account information, and coordinating with internal teams to ensure customer needs are met efficiently and accurately.

Responsibilities

• Build and maintain customer relationships through phone, email, and other communication channels
• Process customer orders and ensure order accuracy
• Manage backlog and assist with customer forecasting to help avoid stockouts
• Respond to customer questions and resolve issues in a timely manner
• Coordinate with sales and purchasing teams to verify customer requirements
• Maintain accurate customer account records and interaction history
• Communicate effectively with both internal departments and external customers
• Support additional projects and responsibilities as assigned

Growth Opportunity

Depending on experience and qualifications, this position may be hired or later transitioned into a Customer Service Representative II role, with expanded responsibilities and increased ownership within the department.

Adherex Group is proud to be an Equal Opportunity Employer.

Education and Experience

• High school diploma or equivalent.
• Previous experience in customer service or related industry preferred

Required Skills/Abilities

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Ability to work independently.