Customer Service Representative Order Processing

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing support and follow-up on orders as they arrive. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle various tasks accurately with good follow-up.

Duties

• Provide outstanding customer support through various channels including phone, email, and chat.
• Assist customers, process orders and handle inquiries regarding products, ensuring their shipments are scheduled and go out on time.
• Maintain accurate records of customer interactions and data entry in our systems.
• Demonstrate excellent phone etiquette while communicating with customers.

Qualifications

• Proven experience in customer service or client services.
• Strong communication skills in English.
• Proficiency in data entry with attention to detail.
• Basic computer skills including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Join us in delivering exceptional service and making a difference for our customers!

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s)

• Proficiency in math and conversions are required. There will be a test. Do you have strong math skills?

Education

• High school or equivalent (Preferred)

Experience

• Customer service: 3 years (Required)
• Microsoft Office: 3 years (Required)

Language

• English (Required)

Location

• Philadelphia, PA 19136 (Preferred)

Shift availability

• Day Shift (Required)

Ability to Commute

• Philadelphia, PA 19136 (Required)

Work Location: In person