Company Description
Centric Health is a clinically integrated multi-specialty group comprised of many of the most outstanding medical professionals and medical groups in Bakersfield dedicated to providing the highest quality of medical care in a rapidly changing health care landscape. Centric Health was developed to enable physicians to do their best work and to assure access to high quality care for residents of our community.
Centric Health includes a broad spectrum of medical specialties and services designed to meet the many needs of our patients.
Role Description
This is a full-time, on-site role located in Bakersfield, CA, for an Operations Manager - Multispecialty Medical Practice. The Operations Manager will oversee daily administrative and operational activities across various departments.
Responsibilities include staff management, scheduling, optimizing workflows, ensuring compliance with healthcare regulations, managing budgets, and analyzing operational performance to identify areas for improvement. The role also involves fostering a positive work environment, implementing process improvements, and collaborating with healthcare professionals to ensure high-quality patient care.
Job Responsibilities
- Plans, organizes and manages the operations and activities of one or more health clinics or health programs, ensuring a strategy for future grown in alignment with our vision, mission and strategic plan.
- Responsible for the day to day activities related to access, efficiency, productivity, service experience, scheduling, billing, provider communication and quality.
- Participate in interviewing, hiring, oversight, mentoring, and evaluation of staff.
- Monitors expenditures and service revenues; assists in maintaining budgetary control and meet budgeted productivity targets; develops data collection systems and prepares regular statistical and progress reports.
- Manages the flow of the clinic to ensure compliance, efficiency and patient satisfaction.
- Makes regular rounds to units to evaluate status of patient care, operation and environment of the units and staff needs; evaluates progress of assigned areas and plans, implements and evaluates programs to meet current and anticipated needs.
- Manages revenue cycle components related to clinic operations to include charge reconciliation for providers and facility to meet budget targets; presents monthly revenue reports to key staff.
- Must be a working manager that is willing and able to jump into to perform any position in the practice as needed.
- Develops schedule, staffs hours, and patient flow for the center while executing corporate policies and procedures.
- Manages staffing costs and additional expense management.
- Conducting day-to-day business of the practice.
- Establish priorities and guidelines for maintaining efficient and expedient workflow for the clinic.
- Responsible for overseeing the clinic's plan for meeting productivity goals.
- Responsible for developing, implementing and monitoring strategies for encouraging staff to maintain a positive attitude and professional behavior. When necessary, facilitate resolution of problems and issues in a team-centered atmosphere.
- Facilitate site meetings, in-service meetings, attend and participate in management meetings, community partner meetings, and marketing activities as required.
- Monitor and ensure adequate stock of supplies, including all medicines and equipment
- Supervision of all staff and maintaining appropriate working environment for physicians and employees.
- Plan, organize, maintain, and manage the operations and reliability of facilities and general infrastructure systems. Establishes and monitors preventative maintenance processes and programs and facility inspection processes for on-going review of maintenance work by hired contractors.
- Familiar with applicable employment laws
- Setting up and running regular staff meetings
- Works together with Finance and other departments
- Tracks key performance indicators
- Performs annual performance and development review for team members.
- Motivates/leads staff and sets goals/priorities for staff, including deploying incentive compensation programs.
- Ensures OSHA compliance
- Able to lead/participate in benchmarking
- Interfaces with the support center and department leads to ensure center resources are being deployed effectively from finance, operations, marketing, and training.
- Other duties as assigned.
Qualifications
- Experience with process optimization, workflow management, and operational planning
- Strong leadership, staff management, and team-building skills
- Knowledge of healthcare compliance, regulatory requirements, and industry best practices
- Excellent communication, collaboration, and problem-solving abilities
- Proficiency in budgeting, financial planning, and performance analysis
- Ability to work on-site and handle dynamic business needs in a fast-paced environment
- Bachelor's degree in Healthcare Management, Business Administration, or related field; MBA or advanced degree preferred
- Previous experience in operations management within a multispecialty medical practice is a strong advantage
