Hope for Heroes Military Program is a specialized mental health and substance abuse treatment program for Military service members (active-duty, Reserve, National Guard), Veterans, Military family members, First Responders and Medical Professionals.
We provide evidence-based treatment of depression, mood disorder, PTSD (focusing on areas of combat trauma, military sexual trauma and childhood trauma). We tailor individualized treatment in the areas of addiction, dual-diagnosis, depression, anxiety and other behavioral health needs.
The Program Manager is responsible for daily operations, development, and administration of the Hope for Heroes program. Aligns community-focused initiatives with the organization's strategic mission. Seamlessly integrates first responder systems into the behavioral health care continuum.
KEY RESPONSIBILITIES
- Enforces daily schedules and adjusts program operations as needed
- Manages logistics for family visitations and offsite activities like Equine Therapy and Yoga
- Coordinates patient transportation with intake and outpatient departments
- Creates and implements operational policies, procedures, and quality improvement plans
- Drives business development through EAP partnerships, liaison work, and military base visits
- Leads program development to enhance service delivery and outpatient coordination
- Oversees personnel management, including hiring, orientation, training, and employee relations
- Manages direct reports' performance and professional development
- Facilitates non-clinical groups focused on community building, goal setting, and next steps
- Manages long-term referrals requiring multi-day engagement prior to official admission
- Collaborates with multidisciplinary teams (therapists, nursing, UR) to plan and execute discharges
- Partners with department leaders to ensure continuous, seamless patient care
- Participates in treatment team meetings to support clinical operations
- Serves as the program's fiscal manager.
Requirements
- Education/Licensure
- Master's degree in social work (MSW), Healthcare Administration (MHA), Mental Health Counseling, Psychology, Public Health, or Business Administration required
- Current State of Nevada clinical licensure (LCSW, LMFT, LPC) preferred
- Current CPRKnowledge and Experience:
- Minimum three (3) years of healthcare management, supervisory, or program administration experience required
- Proven experience working within behavioral health systems, substance abuse treatment, or psychiatric inpatient/outpatient care.
- Familiarity with military bases, Veteran Affairs (VA), Employee Assistance Programs (EAP), and the unique culture/needs of first responders required
- Experience in managing staff, development and supervision
- Maintains current knowledge of social, medical and psychiatric services available within the community
- Benefits
- A full benefits package is available the first of the month following 30 days of employment!
- Desert Parkway offers competitive benefits to include:
- Medical insurance Dental insurance Vision insurance 401K Retirement Plan
- Healthcare spending account
- Dependent care spending account
- PTO Plan with holiday premium pay
- Discounted cafeteria meal plan
- Life insurance (including plans for spouse and children)
- Short- and long-term disability (with additional buy-in opportunities)
- Pet Insurance
- Identity Theft Insurance
