Customer Logistics Manager I - Customer Logistics Manager II

Federal Express Corporation is seeking qualified applicants for Customer Logistics Manager I and Customer Logistics Manager II positions.

By applying to this posting, you may be considered for either role, depending on your qualifications and experience.

Customer Logistics Manager I Job Profile Summary

Supports customer logistics activities by assisting in research, data analysis, and solution development for small package shipping needs. Works under close supervision to learn operational processes, customer engagement practices, and cross-functional collaboration.

Essential Functions

• Assist with research and data collection to support logistical analysis.
• Participate in customer site visits and implementation/project team meetings.
• Support cross-functional teams by preparing basic cost and service impact summaries.
• Help maintain and distribute weekly update reports.
• Draft initial versions of customer communications and field instructions.
• Respond to ad hoc requests under the guidance of senior team members.
• Provide basic customer support during peak and non-peak operations, including occasional weekend coverage.

Minimum Education

Bachelor’s degree: in business, Engineering, or related field, or equivalent work experience (or years of experience in lieu of a degree).

Minimum Experience

4 years: of experience in logistics, supply chain, or transportation industry.

Knowledge, Skills, and Abilities

• Basic proficiency in Microsoft Office and web-based tools.
• Strong attention to detail and willingness to learn.
• Good verbal and written communication skills.
• Time management and organizational abilities.

Customer Logistics Manager II Job Profile Summary

Manages customer logistics solutions from development through implementation, collaborating with Solutions, Sales, Marketing, Operations, and customers to ensure optimized shipping networks. Balances analysis, customer engagement, and operational planning to deliver cost-effective and high-service solutions.

Essential Functions

• Conduct detailed research and develop logistics solutions for customers.
• Lead on-site visits, project meetings, and cross-functional working sessions.
• Perform cost/service impact analysis and develop detailed operating plans.
• Manage and distribute major account update reports, presenting to leadership.
• Develop processes for specialty commodities and communicate requirements to field management.
• Lead approval process for implementations and special procedures.
• Provide customer operational support, including during peak seasons.

Minimum Education

Bachelor’s degree: in business, Engineering, or related field (or years of experience in lieu of a degree).

Minimum Experience

6 years: of experience in the transportation industry, preferably in a customer-facing role.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office and web-based tools.
• Strong communication and presentation skills.
• Advanced time management and organizational skills.
• Ability to mentor junior staff and coordinate cross-functional teams.
• Analytical ability to develop business cases and present recommendations.

Work Locations

This position will be hybrid in Memphis, TN, Pittsburgh, PA, or Plano, TX and candidates must live within a 50-mile radius. Employees will be required to work at a FedEx office location up to several times per week.

However, we will consider candidates based elsewhere within the United States (excluding Alaska, Hawaii, and U.S. territories). Candidates residing within 50 miles of a FedEx campus will be required to work on-site at a FedEx location several times per week.

Relocation

Relocation assistance may be available based on business needs.

Minimum Education

Bachelor’s degree: in business, Engineering, or related field (or years of experience in lieu of a degree).

Minimum Experience

6 years: of experience in the transportation industry, preferably in a customer-facing role.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office and web-based tools.
• Strong communication and presentation skills.
• Advanced time management and organizational skills.
• Ability to mentor junior staff and coordinate cross-functional teams.
• Analytical ability to develop business cases and present recommendations.

Preferred Qualifications

Pay Transparency

Pay: Customer Logistics Manager I: E26 Customer Logistics Manager II: E27

Additional Details

Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family.

Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

Please click below to learn more about the E-Verify program:

E-Verify Notice ( bilingual )

Right to Work Notice ( English ) / ( Spanish )