Job Overview
We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily hotel operations, train & manage staff, and drive revenue growth while maintaining the highest standards of customer service.
Your leadership will foster a welcoming environment for guests and staff alike, ensuring operational excellence across all departments. This position offers an exciting opportunity to shape the success of a vibrant hospitality establishment through strategic management, innovative problem-solving, and passionate service delivery.
Responsibilities
- Train, Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and guest services, to ensure seamless operations
- Develop and implement strategies to maximize revenue management and profitability while controlling costs
- Oversee human resources functions such as hiring, training, performance evaluations, and staff development to build a motivated team
- Maintain high standards of guest relations by addressing concerns promptly and ensuring outstanding customer service at all touchpoints
- Manage budgeting processes, financial reporting, and inventory control to meet financial goals
- Ensure compliance with safety regulations, hotel policies, and industry standards across all areas of operation
- Oversee night audit procedures and coordinate with the front desk team to ensure smooth overnight operations
- Utilize multi-line phone systems effectively while demonstrating excellent phone etiquette to enhance guest communication
- Foster a positive work environment that encourages teamwork, leadership development, and continuous improvement
Compenstation
- 77,000-88,000 + Performance Bonuses
- Health, Dental, Vision
Requirements
- Proven experience in hotel management or hospitality leadership roles with supervising responsibilities
- Strong background in revenue management within the hospitality industry
- Exceptional customer service skills with a focus on guest relations and satisfaction
- Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
- Demonstrated leadership capabilities with experience in human resources management and team supervision
- Knowledge of hotel operations including front desk management, night audit procedures, and resort services
- Familiarity with multi-line phone systems, phone etiquette, and guest communication protocols
- Excellent organizational skills with the ability to handle multiple priorities efficiently
- Previous experience working in a resort setting is a plus but not required
- Join us as our Hotel General Manager to lead with passion, inspire your team, and create memorable experiences for every guest. Your expertise will be instrumental in elevating our hotel’s reputation while fostering a vibrant community dedicated to hospitality excellence.
Pay: $77,000.00 - $89,000.00 per year
Benefits
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
