Property Management General Manager

Company Description

PCS Home Realty and Property Management is a trusted real estate firm serving the El Paso, TX community, with a strong focus on military Permanent Change of Station (PCS) moves to Fort Bliss. The team consists of experienced local agents who specialize in buying, selling, and managing residential properties.

PCS Home Realty provides tailored solutions to support individuals and families relocating to or within the El Paso area. The company emphasizes reliable guidance, local market expertise, and personalized service for every client. PCS Home Realty and Property Management is committed to delivering a smooth, transparent real estate experience from move-in to move-out.

Role Description

The Property Management General Manager is a full-time, on-site role based in El Paso, TX, responsible for overseeing the daily operations of the property management division. This role includes supervising property management staff, coordinating leasing and renewals, and ensuring high standards of resident satisfaction and owner communication.

The General Manager will monitor property performance, manage budgets, approve vendor work, and ensure compliance with local, state, and federal regulations. Day-to-day tasks involve reviewing maintenance requests, conducting property inspections, resolving escalated resident concerns, and preparing operational and financial reports for property owners and leadership.

The role also includes supporting business development efforts, refining internal processes, training team members, and collaborating closely with the brokerage team to align property management services with company goals.

Qualifications

• Strong property management and real estate operations skills, including leasing oversight, rent collection, and resident relations.
• Proficiency in budgeting, financial reporting, and performance analysis for residential property portfolios.
• Experience leading teams, providing coaching, and managing workloads in a fast-paced environment.
• Knowledge of landlord-tenant laws, fair housing regulations, and compliance requirements in Texas.
• Excellent communication, conflict resolution, and customer service skills with residents, owners, and vendors.
• Comfort with property management software, CRM systems, and standard office productivity tools.
• Ability to prioritize tasks, solve problems independently, and make informed decisions under time constraints.
• Previous experience in real estate, property management, or a related field; supervisory experience strongly preferred.
• Real estate or property management-related certifications or licenses in Texas are preferred or willingness to obtain them within a reasonable timeframe.
• High school diploma or equivalent required; an associate or bachelor’s degree in business, real estate, or a related field is preferred.