The General Manager leads all management and employees, oversees budgets and financial results, and is accountable for all aspects of day-to-day operations. This role ensures the delivery of an exceptional guest experience while driving growth, efficiency, and long-term business success.
Responsibilities
- Deliver a charismatic, guest-focused experience
- Apply previous opening and/or multi-unit experience
- Use critical path management for operational efficiency
- Oversee day-to-day operations
- Design strategy and set growth goals
- Maintain budgets and optimize expenses
- Establish policies and processes
- Ensure employee productivity and professional development
- Oversee recruitment, training, and payroll
- Evaluate and improve operations and financial performance
- Direct employee assessment processes
- Prepare regular reports for upper management
- Ensure compliance with health and safety regulations
- Provide solutions to issues (profit decline, conflicts, competition loss)
Requirements
- Proven experience as a General Manager or similar executive role (5+ years)
- Experience in planning and budgeting
- Knowledge of business processes and functions (finance, HR, procurement, operations, etc.)
- Strong analytical ability
- Excellent communication skills
- Outstanding organizational and leadership skills
- Problem-solving aptitude
- BSc/BA in Business or relevant field (MSc/MA is a plus)
Benefits
- $105,000–$110,000 base salary
- Annual bonus potential: ~10% of base salary
- Employee discount
- Health insurance
- Paid time off