Position Overview
The Director of Operations / Multi-Unit General Manager is responsible for the overall performance of multiple coffee shop locations. This role oversees operations, staffing, training, financial performance, inventory management, marketing initiatives, business development, and strategic growth.
You will be expected to lead store managers, develop future leaders, maintain operational excellence, and ensure each location consistently delivers outstanding service, product quality, and profitability.
Key ResponsibilitiesOperations Leadership
- Lead the daily operations of multiple coffee shop locations
- Ensure consistency in customer service, beverage quality, cleanliness, and hospitality standards
- Develop, implement, and maintain operational systems and procedures
- Monitor store performance and hold leadership teams accountable for results
- Troubleshoot operational challenges and implement effective solutions
- Ensure all locations maintain compliance with company standards, food safety regulations, and labor laws
Team Leadership & Development
- Recruit, hire, train, and retain exceptional talent
- Lead and mentor store managers, shift leaders, and baristas
- Build a culture of accountability, professionalism, and continuous improvement
- Conduct performance evaluations and leadership development programs
- Develop succession plans and identify future leaders within the organization
- Foster a positive and engaging workplace culture across all locations
Financial & Business Management
- Manage and analyze P&L statements for all locations
- Monitor labor costs, inventory costs, and operating expenses
- Develop and execute strategies to improve profitability and sales growth
- Create budgets, forecasts, and performance targets
- Identify opportunities to improve operational efficiency and financial performance
- Track key performance indicators and implement corrective actions when necessary
Multi-Location Oversight
- Support store managers in achieving operational and financial goals
- Conduct regular store visits, audits, and performance reviews
- Ensure consistency of systems, standards, and customer experience across all locations
- Assist with staffing plans and leadership coverage as the company grows
- Develop scalable systems that support future expansion
Inventory & Vendor Management
- Oversee purchasing, inventory controls, and cost management
- Build and maintain strong vendor and supplier relationships
- Ensure product availability while minimizing waste and loss
- Negotiate pricing and identify opportunities for cost savings
Growth & Business Development
- Identify opportunities to increase revenue and expand market presence
- Support marketing campaigns, promotions, and community engagement initiatives
- Build relationships with local businesses, organizations, and community leaders
- Assist ownership in evaluating future locations and expansion opportunities
- Lead operational planning for new store openings and growth initiatives
Project Management
- Oversee store remodels, equipment upgrades, and operational improvement projects
- Manage timelines, budgets, and project execution
- Coordinate with contractors, vendors, and stakeholders to ensure successful outcomes
QualificationsRequired
- 5+ years of leadership experience in coffee, hospitality, restaurant, retail, or multi-unit operations
- Proven experience managing managers and leading teams of 20+ employees
- Strong understanding of P&L management, labor controls, and financial reporting
- Experience with hiring, training, coaching, and employee development
- Excellent organizational, communication, and problem-solving skills
- Ability to work independently and make sound business decisions
- Valid driver's license and reliable transportation
Preferred
- Specialty coffee experience
- Multi-unit management experience
- Experience opening new locations
- Experience scaling businesses and building operational systems
- Strong knowledge of inventory management and vendor negotiations
- Project management experience
What Success Looks LikeFirst 90 Days
- Build trust with managers and staff
- Learn company operations and systems
- Take ownership of daily operational oversight
- Identify opportunities for improvement and increased efficiency
- Establish clear performance expectations across locations
First Year
- Successfully operate locations with minimal owner involvement
- Improve profitability and operational consistency
- Develop strong store leadership teams
- Implement scalable systems for future growth
- Help execute expansion plans and new location openings
- Drive measurable improvements in sales, customer satisfaction, and employee retention
The Ideal Candidate
You are a builder, a leader, and a problem solver.
You thrive in fast-paced environments, take ownership of outcomes, and lead by example. You know how to balance hospitality with business performance, develop people into leaders, and create systems that allow businesses to scale successfully.
Most importantly, you think like an owner. You don't wait to be told what to do—you identify opportunities, solve problems, and help move the company forward.
If you're excited about helping build one of the Central Coast's premier coffee brands and leading a growing multi-location operation, we'd love to hear from you.
Pay: $65,000.00 - $80,000.00 per year
Experience
- Management: 3 years (Preferred)
Shift availability
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
