General Manager, Retail

Levy Sector

Salary: 70,000 - 80,000

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry.

Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Long Description

SUMMARY

The General Manager, Retail leads the store and online retail operations for Memphis Zoo. This position adheres to company policies and procedures, demonstrates Levy core values, and leads the retail team with high standards of excellence.

Essential Responsiblitites

• Lead the retail team to deliver best in class experience for zoo guests across product assortment, retail environment and customer relations.
• Oversight of the zoo’s Buy to ensure locations are fully stocked, adhere to company Open to Buy strategy and drive profit through a diverse pricing strategy.
• Identifying and implementing plans for continual operational improvement
• Overseeing retail opening / closing duties
• Handling customer complaints to ensure timely and satisfactory completion
• Processing inventory with timeliness and accuracy; processes invoices in a timely manner, receiving orders & verifying accuracy.
• Oversee the rotation of merchandise for different event types to optimize revenue
• Lead & Develop the team through pre-shifts, training, ongoing coaching and development.
• Overseeing sales floor restocking to optimize product availability
• Completing team member orientation, training, coaching, and progressive discipline as needed
• Ensuring compliance with all Payment Card Information rules always
• Managing location 'Keys to the Future' activities to develop future leaders
• Partner with Food & Beverage team to leverage incremental revenue throughout the zoo.
• Ensure store level financial objectives adhere to fiscal budget, manage P & L, completes reporting.
• Schedule staff to optimize operations.
• Oversee the Retail E-Commerce Manager and all aspects of shop.memphiszoo.org.
• Build and maintain strong relationships with vendors, partners, colleagues, and guests.
• Recruit, hire, train, and teach direct management reports as well as hourly associates.
• Thoroughly and accurately uses applicable R+R/Levy systems (POS system, scheduling and more) and executes required daily reporting in a timely manner
• Ensures that all security, safety and sanitation standards are achieved
• Regularly obtains feedback from clients and customers to improve operations
• Liaise with the executive team to develop strategic growth plans to meet company goals in order to meet and exceed goals
• Promotes a cooperative work climate, maximizing productivity and morale
• Other duties as assigned.
• Be Nice.

Qualifications

• Open availability (evenings, weekends, holidays), flexible for add’l hours per business needs.
• Passion for retail
• Excellent interpersonal and stakeholder management skills
• 2+ years retail management including store operations, merchandising and guest services
• Proficient in standard computer systems (ie, Microsoft Office); ability to learn internal systems (retail / tech).
• Experience with hard and soft lines of merchandise.
• E-commerce experience is preferred but not required
• Experience with assortment and buy planning.
• Strong leadership skills with the ability to coach, mentor, and motivate staff and sales service team.
• 3-5 Years of Inventory and P&L management experience required
• Able to communicate effectively with internal teams, clients, and guests
• Able to keep clients abreast of all retail related initiatives/concerns.
• English reading, writing, math, and computer skills required.

Curious about Life at Levy? Check it out: Levy Culture

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.

Req ID: 1543520

Levy Sector

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Angela Lankford

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