Position Available: Field Operations Manager - Autonomous Robots
Schedule: Full Time, Monday through Friday, must have 1st and 2nd shift availability.
Salary: $70,000 per year
Location: Based out of our Corporate Office in Flint, MI, but will be traveling to various locations throughout the United States.
Job Summary
We are seeking a highly skilled and motivated Field Operations Manager – Automation to oversee and support the deployment, performance, and continuous improvement of our autonomous robotic cleaning systems. This role combines hands-on technical responsibilities with operational leadership, ensuring efficient deployments, high equipment uptime, and consistent service delivery across all client locations.
The ideal candidate will have a strong technical background, leadership capability, and a proactive approach to process development and problem-solving.
Key Responsibilities
- Deployment and Implementation:
- Lead and participate in the setup, configuration, and deployment of robotic equipment at client locations
- Develop and standardize deployment processes to ensure consistency and efficiency
- Create and maintain deployment documentation for both internal teams and customers
- Maintenance and Troubleshooting:
- Perform routine maintenance and repairs on robotic equipment
- Diagnose and resolve mechanical, electrical, and software-related issues
- Ensure minimal downtime through proactive service and rapid issue resolution
- Utilize remote access tools and mobile applications for monitoring and troubleshooting
- Maintenance Planning and Asset Management:
- Develop and manage preventative maintenance programs, including quarterly maintenance cycles
- Maintain tracking systems for repairs, maintenance, and equipment performance
- Monitor equipment uptime and reliability across all deployed units
- Process Development and Workflow Optimization:
- Identify inefficiencies in field operations and implement scalable solutions
- Develop and maintain systems for tracking deployments, repairs, and maintenance
- Improve workflow effectiveness to increase productivity and consistency
- Support the development of operational best practices
- Technical Leadership and Support:
- Serve as the primary escalation point for complex technical issues
- Provide guidance and support to field technicians
- Assist in training and onboarding of new team members
- Ensure consistency in troubleshooting and repair standards
- Team Coordination:
- Provide day-to-day support and direction to field technicians
- Coordinates workloads and priorities across the team
- Promote accountability, communication, and consistency within field operations
- Customer Support and Liaison:
- Act as a primary point of contact between customers and Cleanbotics for technical and operational matters
- Provide training and ongoing support to customers on equipment use and maintenance
- Address customer inquiries and concerns in a timely and professional manner
- Technical Documentation and Reporting:
- Maintain detailed records of deployments, maintenance, and repair activities
- Track key performance metrics such as uptime, service response time, and deployment success
- Provide updates and operational insights to leadership as needed
- Innovation and Continuous Improvement:
- Stay current on advancements in robotic cleaning technology
- Recommend improvements to equipment, processes, and service delivery
- Contribute to the long-term scalability and efficiency of operations
Qualifications
- Associate degree preferred (or equivalent experience)
- Experience:
- Proven experience in servicing and maintaining robotic or automated equipment
- Experience in field operations, process improvement, or team support roles preferred
- Skills:
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently while supporting team operations
- Proficiency with remote monitoring systems, mobile applications, and tracking tools
- Strong organizational and time management skills
Physical Requirements
- Ability to lift and move equipment weighing up to 50 lbs
- Willingness to travel to client sites as needed
Work Environment
- Combination of field work and operational responsibilities
- Frequent interaction with customers and internal team members
Position Expectations
- Maintain a balance between hands-on technical work and operational leadership responsibilities
- Take ownership of both individual tasks and overall field performance
- Contribute to a culture of accountability, efficiency, and continuous improvement
