PERMANENT CONTRACT - OPERATION SUPERVISOR - LOS ANGELES (MELROSE AVENUE)

LA MAISON JACQUEMUS

Jacquemus was founded by Simon Porte Jacquemus in 2009 in Paris, France.

Dedicated to the memory of the designer’s late mother, the brand draws inspiration from a passion for culture. The Jacquemus ready-to-wear and accessories collections for men and women reference the French way of life and universal gestures of beauty, encompassing influences from fine art photography to decorative arts, cinema, painting, and sculpture.

Throughout the years, Jacquemus has staged runway productions in unique and unexpected locations, including a Parisian swimming pool, the Musée Picasso, a lavender field in Provence, a wheat field outside Paris, a salt marsh in the Camargue, and a beach in Hawaii.

More recently, the brand has embraced settings such as the canal of the Château de Versailles (Le Chouchou), the Fondation Maeght (Les Sculptures), Casa Malaparte (La Casa) and Auguste Perret’s Parisian apartment (La Croisière).

Based in the 8th arrondissement of Paris, Jacquemus is an independent fashion house with over 300 employees.

Renowned for its fast-growing digital presence and its worldwide business spread, the brand has created innovative retail experiences around the world before opening its first permanent flagship store at 58 Avenue Montaigne in Paris in 2022. Following this milestone, international boutiques have opened in New York (SoHo), London (New Bond Street), Los Angeles (Melrose Avenue) and Dubai.

Role Overview

The Operations Supervisor will work closely with the Store Director and HQ team, leading operational excellence within the California locations, ensuring all operational procedures are properly managed to ensure the most efficient delivery of the customer experience. They will collaborate with the store teams, management, and HQ to achieve exceptional results.

Tasks And Responsibilities

Operational excellence

• Ensure compliance with all operational policies and procedures through partnership with the Retail Operations, Supply, Sales Audit and Architecture / Facilities HQ teams & be pro-active in suggesting local adaptations to procedures
• Own delivery timelines and potential delays to partner with HQ supply / logistics time to ensure on time deliveries for all product
• Execute the activities of all operations/stock positions in-store to ensure efficient processes exist and foster communications
• Support the rollout of all applications and update to existing systems, including holding trainings with the stock/sales teams as needed to ensure understanding and compliance
• Partner with management to train, coach, and lead all store associates in execution of operations tasks, i.e POS procedures, return procedures, alteration requests/ dry cleaning
• Produce and maintain operational reports and records to ensure adherence to Company policies and procedures.
• Achieve constant improvement in operational procedures & effectiveness

Inventory Management

• Execute routine cycle counts, identify inventory discrepancies and follow the standard flow to address as needed.
• Ensuring merchandise and supply deliveries are accurate, verifying all quantities shipped/received match corresponding documentation for all incoming/outgoing shipments and report any discrepancies to relevant department
• Oversee the annual physical inventory process; ensuring loss is less than brand standards

Store maintenance & security

• Facilitate store maintenance and repairs with external vendors and contractors, escalating to the Architecture HQ team as needed
• Ensure that adequate security exists and that physical facilities align with safety codes and ordinances.

PROFILE

• Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented
• Minimum 5 years of previous retail operational experience
• Strong leadership and skilled in anticipating and solving problems
• Flexible and diplomatic communicator across all mediums and all levels of an organization
• Strong attention to detail with solid organization skills and proven ability to multi-task with consistent follow-through
• Proactive nature – finding solutions when met with operational obstacles
• Proficient in POS systems as well as all Microsoft Office suite (including Excel, Word and PowerPoint)
• Ability to be mobile on the sales floor when necessary