Director of Operations & Facilities

HOW TO APPLY

Submit a resume and a brief cover letter (or email note) with three professional references to: Email (preferred): stephanie@issaquahfoodbank.org Mail: Hiring Committee – Director of Operations Issaquah Food & Clothing Bank (IFCB) 179 1st Avenue SE Issaquah, WA 98027 Please do not call, thank you.

JOB DETAILS

Full-time, exempt On-site (depending on organizational needs) Typical schedule: Monday–Friday, with flexibility required during peak periods Reports to: Executive Director Supervises: Operations team (titles vary by structure) FLSA Status: Exempt (salaried) Pay Transparency/

Hiring Range

$98,000 - 108,000, DOE

Benefits

Medical, Dental, PTO, and Holidays Successful completion of a post-offer background check process (required before start date)

ABOUT US

IFCB is a mission-driven nonprofit dedicated to creating lasting, positive impact in the communities we serve. We believe meaningful change occurs when effective systems, supportive environments, and strategic vision are combined with strong execution.

Our work is grounded in equity, collaboration, and accountability, and we are committed to fostering an organizational culture that reflects these values in everything we do. For more than 30 years, IFCB has operated from its current facility, serving as a trusted resource for the community. We are now entering an exciting new chapter marked by a transformative Capital Campaign and Facility Expansion project.

Over the next five years, we will navigate a significant period of growth and change, including the redevelopment of our existing site, the management of interim operations, and the reimagining of our programs and services to meet future community needs. This is a unique opportunity to join an organization during a pivotal moment and help shape its next generation of impact.

THE ROLE

This is a builder, systems and people role. As Director of Operations, you will be the connective tissue between strategy and day-to-day execution. You will bring structure to complexity, clarity to change, and calm to fast-moving environments. This role is ideal for someone who can think three steps ahead, roll up their sleeves when needed, and lead others through growth with empathy and discipline.

POSITION SUMMARY

The Director of Operations oversees the organization's operational food and facilities infrastructure, ensuring that people, processes, and systems are aligned to support the delivery of its mission. This role leads our building and warehouse operations and cross-functional workflows.

The Director of Operations serves as a key strategic partner to the Executive Director and leadership team while managing changes for the operations team and volunteers.

KEY RESPONSIBILITIES

• Organizational food and warehouse operations and systems.
• Design, implement, monitor, and evaluate to continuously improve operational systems and processes that support scale, efficiency, and accountability.
• Oversee internal policies, procedures, and compliance practices related to facility and food operations.
• Lead organizational planning related to department infrastructure, staffing models, and internal capacity.
• Ensure operational decisions align with mission, values, and strategic priorities.
• People & Change Management Lead and support the Operations Team managers through periods of growth, change, and evolving priorities.
• Oversee Operations Team’s functions, including performance management, employee relations, onboarding, and offboarding.
• Partner with leadership to strengthen organizational culture, communication, and engagement.
• Serve as a trusted advisor to managers on people challenges, conflict resolution, and team dynamics.
• Leadership & Collaboration Act as a core member of the leadership team, contributing to strategic planning and organizational decision-making.
• Translate high-level strategy into clear operational plans with timelines, ownership, execution, accountability, and evaluation.
• Facilitate and model cross-functional collaboration and remove barriers to effective teamwork.
• Model collaborative leadership and strong communication across all levels of the organization.
• Execution & Continuous Improvement Drive projects from concept to completion, ensuring follow-through and results.
• Use data and feedback to assess what’s working and what needs adjustment.
• Balance long-term planning with real-time problem solving in a demanding environment.
• Identify risks early and proactively implement solutions.
• Other Duties Serve as ambassador of the organization in the community as needed.
• Lead special projects assigned by the Executive Director.
• Perform other duties as needed to support organizational effectiveness.

QUALIFICATIONS

• Education/Experience
• Bachelor’s degree preferred 7+ years of progressive experience in operations, administration, or organizational leadership Non-profit experience strongly preferred.
• Grocery or food distribution experience strongly preferred At least 3 years in a people management role.
• Knowledge, Skills, and Abilities
• Demonstrated ability to operate effectively in fast-paced, evolving environments.
• Strong strategic thinking paired with practical execution skills.
• Data analysis skills Proven experience leading organizational change and managing the human side of transformation.
• Excellent communication, facilitation, and stakeholder management skills.
• High emotional intelligence and strong coaching mindset.
• Comfort with ambiguity and complex problem-solving.
• Strong project management and systems-thinking capabilities.
• Commitment to equity, inclusion, and mission-driven work.

Physical Requirements

• All team members support events and our market operations.
• You must be able to lift to 50 pounds on a regular basis.
• This can be a physically rigorous position in a busy office and warehouse environment, and occasionally in adverse weather conditions.

EQUAL OPPORTUNITY EMPLOYER

IFCB is committed to building a diverse and inclusive workforce. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, age, sexual orientation, gender identity, national origin, veteran status, or disability status.