RESG Operations Manager

CompanyFederal Reserve Bank of ClevelandThe Federal Reserve Bank of Cleveland’s mission is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems while representing the Fourth District perspectives.

As part of the nation’s central bank, we are a team of mission-driven professionals who are committed to serving with excellence. Our core values are: Build Trust Every Day, Own Our Actions, Collaborate with Intention, and Be Open to Change.

For twenty-six years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland FedManages various RESG services for both Cleveland and the 4th District including vendor contract services including food services, housekeeping, snow removal, and landscaping, RESG operational support services, District compliance and environmental, heath, and safety (EHS), transportation and logistics function, physical records management, mail, and central receiving.

Ensures set-up of Bank events and meetings are executed as required in cooperation with other functional areas. Supervises the workflow, manpower and resources required to ensure premier customer service.

Essential AccountabilitiesProvides oversight related to 4th District RESG vendor contract services. Manage performance to meet service expectations, ensure overall customer satisfaction and align service offerings to address customer needs effectively. Engage additional contractors and technical experts as necessary to service the properties in accordance with Bank standards and tenant lease requirements.

Maintain frequent contact with key stakeholders focusing on improving delivery service and customer satisfaction. Ensure compliance with customer and performance standards and procedures, and measures and monitors progress to ensure targets are met. Develops and manages department staff to maximize effectiveness.

Provides guidance to staff in carrying out daily activities; delegates assignments, monitors progress and takes corrective actions as necessary to ensure success; ensures employees have the appropriate tools and facilities to carry out their assignments. Provide support, oversite, and supervision for the following RESG services:

• Conference operations
• Transportation and logistics
• Mail and central receiving
• Physical records management
• Operational support services
• Coordinates the 4th District RESG Initiatives.
• Environmental Health and Safety (EHS), 4D RESG policies and procedures.
• Establishes and ensures compliance with performance/control standards and procedures for both in-house and contracted services, and measures and monitors progress to ensure targets are met.
• Provides guidance on physical records storage, retention, and destruction; supports records and information requests as appropriate; engages outside services for use if necessary.
• Develops and administers data/information mapping.

Performs other duties as assigned or requested.

Education And Experience

• Bachelor’s degree in business, Finance, Human Resources, Engineering / Technical or other degree with a minimum of 7 years of diverse professional work experience which may include 3+ years of supervisory responsibilities, or
• Master’s degree with a minimum of 5 years of diverse professional work experience which may include 1+ years of supervisory responsibilities
• Valid Driver’s License
• Knowledge Area
• Advanced Level
• Ability to perform independent research
• Knowledge of and the ability to work within/develop an agile work environment utilizing Scrum methodologies
• Knowledge of regulations, procedures and practices of a specific discipline (e.g., Accounting, Bank Examination, Budgeting, etc.)
• Microsoft Office (Access, Excel, Outlook, PowerPoint, Word, etc.)
• Project management
• Skill Area
• Advanced Level
• Analytical
• Presentation
• Problem solving
• Programming languages (e.g., .NET, JAVA, etc.)
• Public speaking
• Specialized operational/technical skills
• Verbal communication
• Written communication
• Location: Cleveland, OHThe expected starting salary range for the RESG Operations Manager is between
• $111,400 and $139,200 annually.
• Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and market data.
• The Cleveland Fed offers benefits to support overall health and financial security.
• Learn more about our benefits here: https://www.clevelandfed.org/careers
• The expected starting salary range for this position is between
• $20 and $23 hourly.
• Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and market data.
• Physical Demands and General

Working Conditions

This is not necessarily an exhaustive list of all responsibilities, duties, standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.

Reasonable Accommodation Statement - The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

To request a reasonable accommodation for any part of the employment process, please send an email to clev.4d.benefits.specialist@clev.frb.org.

Bank’s Ethics Rules and Drug Testing:

As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution.

A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country.

In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions.

If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.

• In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.
• Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels
• Full Time / Part Time
• Full time
• Regular / Temporary
• Regular
• Job Exempt (Yes / No)
• Yes
• Job Category
• Facilities/Real Estate Family Group
• Work Shift
• First (United States of America)
• The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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