Office Operations Manager - Onsite Downtown Cleveland – Workplace Management exp - Legal industry

Location: Onsite Downtown Cleveland OH or Chicago IL

Schedule: Work Hours : 8am – 5pm flexible

We are looking for a Office Operations Manager to lead service delivery for office services, supporting a large national law firm.

This role plays an important part in ensuring day-to-day operations run smoothly across multiple locations, while continuing to strengthen service quality, efficiency, and long-term client partnership.

The role will lead a team of local Managers and site-based staff, focusing on building a high-performing environment and delivering consistent, high-quality office support services.

This individual will serve as a senior point of contact for any operational concerns and will work closely with both client stakeholders and internal teams.

This is a great opportunity for someone who enjoys balancing strategy with hands-on leadership in a fast-paced, client-focused legal environment.

This is role requires travel, usually at least once a month.

Job Duties

• Oversee daily operations across multiple sites, ensuring consistent and high-quality delivery of office support services
• Lead, coach, and support Regional Managers and on-site teams to drive engagement and performance
• Build strong relationships with client stakeholders, serving as a trusted partner and point of contact for operational needs
• Support the ongoing development and execution of service strategies that align with client goals and business priorities
• Act as an escalation point for operational challenges, working collaboratively to find timely and effective solutions
• Conduct regular site visits and service reviews to understand performance, identify opportunities, and ensure a positive client experience
• Facilitate regular check-ins and business reviews, sharing insights and recommendations in a clear and practical way
• Identify and implement process improvements to enhance efficiency, consistency, and service delivery
• Support the development and refinement of standard operating procedures and best practices

Requirements

• 5+ years experience leading operations within a managed services or professional services environment, preferably within legal services
• Familiarity with office support functions such as document management, records, or administrative services, preferably within a legal services environment
• Leadership experience managing teams across multiple locations
• Ability to build relationships and communicate effectively with a wide range of stakeholders
• Commitment to delivering high-quality service and a positive client experience
• Proficiency with Microsoft Office and general business systems