Administrative/ Customer Service/ Data Entry Specialist (Remote)

OVERVIEW

Our client, a US Fortune 250 company and a global Medical technology corporation serving customers in Clinical Labs, Health care research & Pharmaceutical industry, seeks an accomplished “Administrative/ Customer Service/ Data Entry Specialist”

Position: Administrative/ Customer Service/ Data Entry Specialist

Duration: 2-3 months+ contract with possible extension!!!

Pay Rate: $27.00- $30.00/hr

Job Responsibilities

• Data entry into excel spreadsheet.
• Contact information collection and documentation.
• Document information gathered.
• Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer.
• Ensures compliance with all Client policies and procedures.
• Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer.
• Make Outbound calls to various customers to verify if field action notifications have been received.
• Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices.
• Maintain detail records of outbound calls such as representative names, titles, disposition of any products.
• Raise any escalated concerns to the next level of management.
• May perform other duties as required.

Requirements

High school diploma.

1+ years' experience in a relevant field.

Good command of English.

Excellent knowledge of MS Office Word and Excel.

Strong interpersonal and communication skills.

Ability to concentrate for lengthy periods and perform accurately with adequate speed.

Proficient touch-typing skills.

Must Attach Your Current Resume For Apply This Position!

We're open to hearing what tools we should be using to achieve what we're trying to do. Therefore, we're not listing specific software or languages the candidate has to know. This will be discussed in an interview.

Job Type: Full-time or part time

Salary: $27 - $30 HR