Summary
Maintains a high quality of services offered to guests through management of the daily functional areas of the Maintenance/Engineering department. Departmental efforts should maintain established operational standards.
Job Duties
- Interviews, selects & train associates
- Motivates staff through positive reinforcement, and leading by example
- Provides input during the preparation of the annual budget
- Attends required meetings and training
- Conducts departmental and other required meetings for which s/he is responsible
- Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place
- Ensures that all departmental policies and procedures are adhered to
- Implements Baywood & Brand promotional programs and procedures
- Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
- Monitors cleanliness and neatness of departments for which s/he is responsible.
- Monitors inventory of supplies, placing orders in a timely manner.
- Communicates with other departments, therefore promoting a seamless operation.
- Ensures that all equipment is maintained properly. Routinely inspects equipment
- Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
- Administers disciplinary action, following company guidelines
- Administers performance appraisals
- Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
- Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
- Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
- Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
- Participates in safety initiatives and is an integral part of the Safety Committee
- Completes incident reports, taking appropriate action. Notifies appropriate parties
- Performs role of Manager on Duty as needed
- Participates in the BEAR activities and other company sponsored community service & fundraising events
- Additional duties may be added at any time at the discretion of management
HOTEL PROFITABILITY
- Maintains a clean and orderly work area free of hazards.
- Maintains adequate inventory of tools and supplies for maximum employee productivity.
- Monitors actual departmental cost by forecasting and comparing forecast to actual.
- Performs special assignments as requested.
- Participates in the MOD program.
- Manages in compliance with established company policies and procedures as well as local, State and Federal laws and regulations.
- Ensures implementation of an ongoing energy conservation program.
ASSET MANAGEMENT
- Monitors the level and quality of services performed by outside contractors in accordance with all lease agreements, service contracts, and warranties.
- Ensures implementation of an ongoing preventive maintenance program for equipment and guest rooms.
- Maintains accurate equipment records to include serial numbers and preventive maintenance programs of all equipment.
PRODUCT QUALITY/GUEST SATISFACTION
- Ensures timely response to requests for services by guests, employees, and management to include repair or replacement of all interior fixtures and furnishings.
- Maintains budgeted labor standards by forecasting and comparing forecast to actual.
- Increases the level of guest satisfaction by delivery of an improved product through employee development, job engineering, and quality image.
- Maintains emergency procedures and equipment and assists with the implementation of emergency procedures for the safety of guests and employees.
- Additional duties may be added at any time at the discretion of management.
Consistently models the behavior of a ‘Baywood Ambassador’ who
- Maintains a professional image, including grooming, verbiage, and body language, at all times
- Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
- Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction
- Fosters teamwork by offering assistance to others, as needed
- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
- Recommends other Baywood properties to our guests, when appropriate
- Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!
Skills/Qualifications
Education
- Associate’s degree in vocational field and/or vocational training in mechanical, architectural engineering, refrigeration, heating and cooling, or plumbing field. On-the-job training may substitute for educational/vocational training requirements.
- Minimum three years maintenance experience with 1-2 years in a supervisory capacity.
Certifications / Licenses
- Brand Certifications preferred
Experience
- Minimum of 2 years hotel experience
- Minimum of 2 years management experience, of which 1 year is in Hospitality Management.
Additional Skills
- Bi-lingual (Spanish & English) preferred; based on geographic market of hotel
- Proficient in Microsoft Office® (Excel, Word)
- Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)
- Proficient in the hotel’s Property Management System preferred
- Ability to perform work using the approved chemicals and equipment.
- Ability to communicate effectively, both written & oral
- Ability to multi-task
- Ability to motivate and lead a team
- Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.
- Ability to operate standard office equipment, including: computer, copier, & printer
- Ability to perform all job duties of all positions within the department
- Ability to learn and adhere to Brand & Baywood Hotels’ standards
- Ability to take information from various sources and determine a responsible course of action
- Ability to understand interdepartmental relationships
- Ability to operate office equipment and industry specific software (PMS)
- Ability to remain calm during stressful situations
Physical Demands
- Walking and Standing: 95%
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Must be able to carry 50 lbs. up to 25 feet.
Ability to lift up to 30 lbs. regularly.
- Must be able to lift 50 lbs. to the waist, chest, and above the head.
- Ability to push housekeeping or laundry cart regularly.
- Sitting: 5%
- Bending, Stooping, Reaching: 90% (throughout the entire shift).
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Must be able to bend at the knees with up to 50 lbs., standing to an upright position.
- Driving: 5% (up to 15% if hotel has shuttle service)
- Traveling: none
Environmental Conditions
- Inside: Protection from weather conditions, but not necessarily from temperature changes.
- Outside: Often exposed to weather conditions while maintaining exterior of property and providing guest service
