Position Overview
The Property Manager is responsible for the daily operations, financial performance, and community well-being of a supportive housing complex serving formerly homeless residents. This position ensures that all leasing, maintenance, and compliance activities are completed in accordance with company policies, Fair Housing laws, and California landlord-tenant regulations.
The ideal candidate demonstrates compassion, professionalism, and strong organizational skills while maintaining a safe, respectful, and thriving community environment.
Key Responsibilities
Property Operations & Tenant Relations
- Manage all aspects of building occupancy, maintenance, and administrative functions
- Build and maintain positive relationships with tenants, vendors, and team members to support a healthy and stable living environment
- Communicate professionally with residents regarding property-related concerns, lease compliance, and community standards
- Address and resolve emergencies promptly, following established safety and reporting protocols
- Host and coordinate town hall meetings
- Collaborate with onsite service providers and Neighbor Care staff to promote tenant stability and well-being
Leasing & Compliance
- Oversee the leasing process, application processing, credit checks, and move-in/move-out inspections
- Ensure all tenant files are maintained in compliance with governing documents and funding source requirements
- Conduct annual recertifications on schedule and maintain accurate compliance documentation
- Work with compliance teams and service providers to ensure residents meet program eligibility and lease obligations
- Maintain full occupancy and fill vacancies promptly, coordinating with referral agencies and rental assistance administrators
Financial Management
- Collect, process, and deposit rent payments in accordance with policy and accounting standards
- Issue rent delinquency and nonpayment notices in compliance with California law
- Submit delinquent accounts for legal action when necessary
- Review accounts receivable monthly and work with tenants and service staff to reduce delinquencies
- Assist in preparing annual operating budgets and ensure expenses remain within approved limits
Maintenance & Inspections
- Conduct regular property walks to ensure safety, cleanliness, and quality standards
- Coordinate with maintenance staff to complete unit turnarounds, repairs, and preventive maintenance
- Prepare for annual property inspections and work closely with maintenance and service teams to ensure compliance with oversight agencies
- Ensure all maintenance activities are logged and completed in a timely manner
Reporting & Compliance
- Prepare required reports documenting property performance, tenant compliance efforts, and collaboration with service teams
- Report all liability, property, and workers’ compensation incidents immediately to the Director
- Maintain all records and conduct all operations in compliance with Fair Housing, ADA, and all applicable federal, state, and local laws
- Implement and uphold all Salt + Light policies, procedures, and ethical standards
