Senior Property Manager

We are seeking an experienced Senior Property Manager for our residential properties on Chicago's North Side. The Senior Property Manager oversees the financial and operational management of two or more properties within the company’s portfolio. This position ensures efficient daily operations, achieves financial targets, and enhances property value.

The Senior Property Manager provides exceptional customer service to residents and guests to support occupancy goals and demonstrates effective leadership to the team.

The pay range for this position is $28 - $35 per hour, based on experience, plus a quarterly bonus.

Benefits

• Competitive Compensation
• Quarterly Bonus Eligibility
• Medical, Dental and Vision Insurance
• Life, Critical Illness and Accident Insurance
• An HSA and an FSA
• Wellness Program
• Employer-Paid Life Insurance Benefit
• Employer-Paid Long Term Disability Benefit
• Paid Vacation and PTO
• Thirteen (13) paid holidays
• Paid time off for your birthday and your work anniversary
• Two (2) volunteer days to support your favorite charitable organization(s)
• Paid maternity leave
• 401(k) with a generous employer match
• Employee Assistance Program
• Fun team building company outings
• Continuing Employee Education and Development
• Opportunity to Advance in your Career

Job Responsibilities

• Manage day-to-day operations and leasing functions to ensure resident and owner satisfaction
• Facilitate resident move-ins by negotiating leases, processing applications, and collecting applicable fees to ensure smooth process
• Attract new residents through advertising initiatives and work closely with the marketing department to generate traffic
• Enforce terms of rental agreements, maintain rent collections and delinquencies, and oversee eviction proceedings.
• Establish and maintain a positive relationship with our residents
• Strive to keep delinquency below 1% by posting rent payments timely and serving 5-day notices according to company policies and procedures.
• Strive for a closing ratio of 25%
• Inspect vacant units as needed to verify apartment is market ready to lease
• Lead, support and train office and service staff in a professional manner
• Create written warnings and performance improvement plans when warranted
• Schedule weekly catch-up meeting with team
• Follow-up on maintenance requests to ensure that work was completed to satisfaction
• Demonstration sound financial acumen by adhering to budgets and accurate preparation of monthly financial reports
• Adhere to established policies and laws related to the Fair Housing Act and employment
• Perform other duties as assigned by your VPO and regional manager

Qualifications

• Minimum of three years' experience in Property Management
• Demonstrated strong interpersonal skills
• Maintain a professional and courteous demeanor and appearance at all times
• Proven ability to adhere to operational policies and procedures
• Excellent verbal, written, and presentation skills
• Strong organizational and time management skills
• Proficient in Microsoft Office, including Word, Excel, and PowerPoint
• Working knowledge of property management software
• Proven ability to lead teams to achieve performance goals
• Demonstrated conflict management and problem-solving skills
• Ability to learn, follow and enforce company policies and procedures

ABOUT US

TLC Management is a Chicagoland-based company that exclusively owns, operates, and manages each of its residential communities. Our commitment to our residents includes adhering to high-quality standards to provide them with much more than a rental apartment but a genuine sense of community and exemplary customer service.

We continually strive to meet or exceed our residents' expectations by providing well-maintained properties, desirable locations, and responsive service. Our company culture is to provide TLC to our residents and to commit to ongoing training and professional development for our team.

It is also important to us that our team members feel that TLC is a safe space where they can express their ideas and share suggestions of how we can continually evolve into a better employer and best suit their needs.

TLC Management Co. provides equal employment opportunities for all, regardless of race, color, religion, sex, national origin, age, disability or any other legally protected classification. Our company's policy is to hire and promote the most qualified applicants and to comply with all federal, state and local equal employment opportunity laws.