Client Relations & Office Manager

Job Title: Client Relations & Office Manager

Location: Vallejo, CA

Reports To: Property Manager

About Us

We are a growing property management company serving the East Bay Area, managing a diverse portfolio of residential rental properties, including single-family homes, condos, and small multifamily buildings. Our team is committed to delivering excellent service to both tenants and property owners, starting with the first point of contact — our front desk.

Position Summary

The Client Relations & Office Manager is the first point of contact for our office, welcoming tenants, applicants, vendors, and visitors with professionalism and a customer-service mindset. This role plays an important part in ensuring smooth office operations by answering phones, responding to general inquiries, and directing calls and visitors to the appropriate departments.

The Client Relations & Office Manager will also provide light administrative support to the property management team, helping to ensure tenants and owners receive timely service.

Key Responsibilities

• Greet visitors, tenants, applicants, and vendors in a professional and friendly manner.
• Answer and route incoming calls, voicemails, and emails to the appropriate team members.
• Respond to general inquiries about rental listings, application status, and office procedures.
• Schedule appointments and maintain calendars for property showings and meetings.
• Assist with receiving and processing rental applications and required documentation.
• Provide administrative support such as filing, scanning, and data entry.
• Maintain a clean and organized front desk and lobby area.
• Handle incoming and outgoing mail and packages.
• Support the property management team with special projects as needed.

Qualifications

• Prior experience in customer service, front desk, office management, or receptionist role preferred.
• Strong interpersonal and communication skills — both in person and over the phone.
• Professional, positive demeanor with the ability to multitask in a fast-paced environment.
• Basic knowledge of Google Workspace; experience with Appfolio software a plus.
• Highly organized and detail-oriented.
• Appfolio experience preferred but not required.
• Bilingual (English/Spanish) preferred but not required.

What We Offer

• Competitive hourly compensation.
• A supportive and professional team environment.
• Opportunities to learn property management and grow into other roles within the company.
• Benefits package: health, PTO, 401(k)

Job Type: Full-time

Pay: $22.68 - $27.31 per hour

Expected hours: 40 per week

Benefits

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute

• Vallejo, CA 94590 (Required)

Work Location: In person