Customer Success Agent / Operations Coordinator

The Role General Overview

As a Customer Success Agent, you will be an integral part of the UAE Daily Operations team, supporting customers across the UAE and ensuring operational excellence. You will work closely with internal teams, partners, and customers to provide a seamless and efficient service experience.

Key Responsibilities

• Work with the UAE Daily Operations Manager to develop and maintain an optimal customer experience.
• Provide real-time support to customers via phone, email, and chat, addressing transportation needs promptly.
• Manage daily operations, planning, and execution.
• Serve as the first point of contact for customer operations and external partners, including carriers, vendors, subcontractors, workshops, hardware dealers, and agents.
• Monitor and optimize fleet performance, ensuring KPIs and SLAs are consistently met.
• Log, track, and resolve customer requests, issues, and deviations.
• Monitor internal tools, support inbox, and handle ad hoc operational issues.
• Prepare performance and monitoring reports as per company requirements.
• Ensure all customer interactions align with company policies, safety regulations, and sustainability goals.
• Perform any additional tasks delegated by the reporting manager.

Requirements

• Required Education /

Qualifications

• Bachelor’s degree, preferably in Business, Supply Chain, or Logistics.
• Familiarity with logistics, fleet management systems, or CRM tools is a plus. Required Experience &

Skills

• Previous experience in a customer-facing role within operations management, logistics, or related settings.
• Experience working in a fast-paced, 24x7 environment.
• Fluent in English, Hindi, and Urdu.
• UAE Driver’s License required; Heavy Truck License is a bonus.
• Strong collaboration and problem-solving skills.
• Service and solution-oriented mindset.
• Ability to act independently, prioritize tasks, and make confident decisions.
• Tech-savvy with knowledge of transportation software, GPS tracking, and digital communication tools.
• Experience in the EV industry or startup environment is a bonus

About the company

Welcome to Exclusive Talent Human Resource Consultancies Co., a leading Human Resource Agency based in the heart of Dubai. Specializing in staffing solutions across the Middle East, our agency excels in providing flexible temporary to permanent placement options tailored to diverse organizational needs.

Covering major markets including Saudi Arabia, Qatar, and the UAE, Exclusive Talent offers a broad network of highly skilled professionals across various industries. Utilizing advanced AI technology, our agency efficiently matches candidates with the precise skills and qualifications required for each role.

With expertise in recruiting at all levelsfrom entry-level positions to mid-management and C-suite rolesExclusive Talent delivers comprehensive staffing solutions that support both immediate and long-term business objectives. Whether for temporary, hybrid, or permanent staffing needs, our agency ensures that the right talent is available to meet evolving demands and drive success.