About Us
AbroadWorks is a fast growing global enterprise with established operations in the United States, India, and the Philippines. We specialize in providing both service-based solutions and advanced tech to help North American organizations in finding, onboarding, and managing global talent easily.
Our OfferingsGlobal Staffing Services: Currently, the majority of our revenue is generated through our comprehensive global staffing services, which cater to the diverse needs of our clients.
Technology Solutions: Looking ahead, our strategic focus is to expand our footprint in the software sector, leveraging our technology to improve global human capital and talent management processes.
- Job Title: Virtual Receptionist / Patient Care Coordinator (Bilingual
- French/English) (Optometry)
- Location: Fully Remote, Morocco
- Rate: $8.00 - $9.00 per hour based on experience
- Schedule: Monday to Friday, Eastern Standard Time
- Job Type: Full-Time
Job Description
As a Virtual Receptionist / Patient Care Coordinator, you will focus on bilingual patient communication and scheduling support, appointment recalls, call handling, EMR navigation, contact lens order processing, and administrative support for an optometry clinic.
Requirements
- Fully bilingual in English and French with excellent verbal and written communication skills.
- Previous experience in customer service, reception, call handling, or administrative support.
- Strong organizational skills and attention to detail.
- Comfortable learning and working within healthcare software platforms and EMR systems.
- Ability to multitask, prioritize responsibilities, and work independently in a remote environment.
- Friendly, patient-focused approach with strong interpersonal skills.
- Preferences
- Previous experience working in an optometry clinic or healthcare setting.
- Familiarity with Weave or similar patient communication platforms.
- Experience using electronic medical record (EMR) systems, preferably Optosys.
- Knowledge of optometry terminology, eyewear products, or contact lenses.
- Experience handling appointment recalls, patient scheduling, and medical office workflows.
- Background supporting multiple providers or clinic locations.
Responsibilities
- Conduct appointment recall campaigns through phone calls and text messages to confirm upcoming appointments
- Contact patients prior to appointments using predefined communication scripts
- Answer incoming patient calls and respond to inquiries in a professional and friendly manner
- Schedule, reschedule, and process appointment cancellations within the clinic's systems
- Gather and document emergency intake information from patients when required
- Navigate the clinic's EMR system to review appointment details, patient records, account balances, and eyewear pickup status
- Process contact lens orders and provide updates to patients regarding their orders
- Perform additional administrative and patient support tasks as assigned
- Successful candidates for this role are expected to possess the following attributes: Must have excellent English communication skills.
- Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
- Great logical and verbal reasoning skills.
- Exceptionally detail-oriented.
- Exceptional problem-solving and information-processing skills.
- Ability to think outside the box.A great work ethic and interest in learning new concepts and growing with the job.
- Ability to work both independently and as part of a team.
- Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
- Must be comfortable with using a time-tracking software for payroll purposes.
- Must be willing to undergo a background verification check during the final stages of the hiring process.
- Successful candidates for this role will be rewarded with the following benefits:A total of five paid vacation days per year (additional days can be taken unpaid).A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).A paid 15-minute break for every 4 hours of work.
- Vacation days increase by 1 vacation day per year.
- I.e. after one year of employment, the total paid vacation days on year 2 would be six, on year 3 seven, etc.
- Our main focus is to build an energized and motivated workforce where our employees are happy and satisfied with their jobs and growth opportunities.
- We are looking forward to making you a part of our team!
- Thank you for your time and interest.
