Call Center Sales Manager

Call Center Sales ManagerLocation: Sin el Fil, DekwanehEmployment Type: Full-Time

About the Role

We are looking for a highly motivated and results-driven Call Center Sales Manager to join our growing team. The ideal candidate will have a proven sales background, exceptional closing skills, and the ability to generate leads, drive outbound sales activities, and eventually build and manage a high-performing sales team.

This role is designed for leaders who lead by example. Before taking responsibility for building and managing a team, the selected candidate will complete a minimum of 6 months of hands-on field training, actively participating in the sales process to gain a deep understanding of our products, customers, and sales methodology.

Our philosophy: "You need to play the game before you can coach the team. Understanding the recipe comes from executing it successfully yourself."

Key Responsibilities

• During the Training Period (First 6 Months)
• Conduct outbound sales calls to prospective customers.
• Generate, qualify, and manage leads.
• Prepare and maintain customer databases and lead lists.
• Present products and services to potential clients.
• Build strong customer relationships and identify sales opportunities.
• Negotiate and close deals to achieve sales targets.
• Learn and master the company's sales process, tools, and customer journey.
• Maintain accurate records using CRM systems.
• After Successful Completion of Training
• Build, lead, and manage a high-performing outbound sales team.
• Recruit, train, coach, and mentor sales representatives.
• Develop and implement sales strategies to achieve company revenue goals.
• Monitor team performance and sales KPIs.
• Improve conversion rates, productivity, and overall sales effectiveness.
• Conduct regular performance reviews and provide coaching.
• Ensure high-quality customer interactions and compliance with company standards.
• Analyze sales data and prepare reports for management.
• Identify opportunities for process improvements and business growth.

Requirements

• Minimum 4 years of proven sales experience.
• Strong outbound sales experience.
• Excellent closing and negotiation skills.
• Experience in lead generation, prospecting, and customer acquisition.
• Ability to work in a target-driven and fast-paced environment.
• Strong communication, presentation, and interpersonal skills.
• Leadership mindset with the desire to build and manage teams.
• Proficiency in CRM systems and Microsoft Office applications.
• Willingness to complete a minimum 6-month field training period before transitioning into a team management role.

Preferred Qualifications

Previous call center experience is a strong advantage.

Experience managing or mentoring sales teams.

Knowledge of sales reporting and performance analysis.

Experience in customer retention and business development.

Key Skills

• Outbound Calling
• Sales & Business Development
• Lead Generation & Qualification
• Closing & Negotiation
• Customer Relationship Management (CRM)
• Team Leadership & Coaching
• Performance Management
• Data Analysis & Reporting
• Communication & Presentation Skills

What We Are Looking For

We are seeking someone who believes that great leaders are built through experience. This position is ideal for a sales professional who is willing to master the sales process firsthand, prove their ability to deliver results, and then leverage that experience to build, train, and lead a successful sales team.

Experience

Required

Minimum 4 Years in Sales Call Center Experience: Preferred Training Period: Minimum 6 Months Hands-On Sales Experience Before Team Leadership

Responsibilities Reporting To

• Sales Director / General Manager
• Goal: Drive revenue growth through outbound sales excellence, lead management, strong closing performance, and the development of a high-performing sales team.