Customer Loyalty Specialist

JOB PURPOSE

We are seeking a customer-oriented individual to join our company as a Customer Loyalty Specialist. As a valued member of our team, you will be responsible for contacting new customers shortly after onboarding to introduce the company, confirm policy details and ensure a smooth start. Your primary focus will be to conduct customer welcome calls and identify any early concerns or needs.

JOB DESCRIPTION

• Conduct outbound welcome calls to new customers
• Educating clients about their insurance policies, introduce company services, features and support channels
• Verify customer information and onboarding details
• Identify customer needs and escalate complex issues to the appropriate team
• Collect feedback to improve customer experience

QUALIFICATIONS, EXPERIENCE, & SKILLS

• Bachelor's degree in sales, marketing, or related field
• Previous experience in customer service, call center or sales preferred
• 3+ years' experience in a similar role
• Excellent written and verbal communication skills in English and Arabic is mandatory (Russian is preferred)

COMPETENCIES REQUIRED

• Comfortable speaking with customers over the phone
• Customer-centric attitude
• Excellent verbal communication and active listening skills
• Excellent interpersonal skills
• Ability to handle a high volume of calls professionally