Customer Service Agent | DC Aviation Al Futtaim | Dubai UAE

About the Role

Ensure that all passengers and guests receive VIP hospitality whilst visiting the facility. Actively promote the comfort and well-being of all guests. Co-ordinate all aircraft and crew requirements and monitor ramp activities in order to ensure excellent and efficient service delivery.

Primary Duties

• Responsible for facilitating the arrival and departure of aircraft, passengers and crew
• Co-ordinate and obtain all necessary aircraft permissions such as landing/take off Permits and slot requests
• Manage schedule changes in a timely manner and deliver all services as received via handling requests
• Facilitate smooth client transition from landside to airside via the DCAF FBO facility
• Compile, complete, and distribute the Daily Shift Report, ensuring that significant issues and incidents are promptly communicated to relevant stakeholders
• Maintain cleanliness and presentation of all FBO areas, maintaining the highest standards
• Prepare weekly and monthly aircraft movement reports
• Review and acknowledge all operational notices and regulatory changes
• Identify and report any and all safety hazards to maintain a safe working environment.
• Follow operational procedures and provide constructive feedback in support of continuous improvement
• Undertake additional tasks and special projects as assigned by the Management Team
• Render personal service to all crew/passengers/guests in the FBO and create a harmonious atmosphere.
• Work closely with all other departments to ensure an efficient and professional service is delivered.
• Escort Clients and crew to/from their aircraft; coordinating all transportation requirements
• Process handling files and entries into FBO One accurately
• Support processing of FBO One invoices
• Handling payments via credit card and cash prior to flight departures
• Co-ordinate all third party services, including but not limited to fuel, catering, GSE, customs, immigration, police, ground transportation and hotel accommodation

Skills

Minimum Qualifications

• High School Certificate
• Valid unrestricted UAE driver’s license essential

Minimum Experience

• Previous experience within aviation operational role
• VVIP customer service experience

Job-Specific Skills

• Detail oriented methodical approach to solving/performing tasks
• Ability to handle multiple tasks and work under pressure
• Pride in performing to the best of own ability
• Advanced communication and interpersonal skills