UAEN1 | Customer Service Associate | Retail | M&S Dubai

Overview Of The Role

• The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. The role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies. Success in this role requires strong customer service skills, a detail-oriented approach to store maintenance, and the ability to effectively recommend and sell products.

What You Will Do

Customer Service

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalate issues as needed.

Visual Merchandising & Store Maintenance

• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.

Stock Management & Inventory

• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

Sales Support

• Recommend products to customers based on their needs, focusing on upselling and cross-selling.
• Stay updated on product information to make informed recommendations.

Cash Register Operation

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area

Skills

Required Skills To Be Successful

• Customer Service Experience
• Communication Skills
• Attention to Detail
• Sales Skills

What Qualifies You For The Role

• Previous experience in customer-facing roles with a focus on excellent service.
• Strong verbal communication and interpersonal skills to interact with customers effectively.
• Ability to maintain high store standards in terms of product organization and cleanliness.
• Ability to recommend products and actively engage in upselling and cross-selling.
• Experience in operating cash registers and following cash handling procedures.
• Ability to work well within a team to achieve store goals.