Guest Service Agent - Russian Speaker

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Property Details

The hotel unfolds across 252 newly renovated rooms and suites, each framing Dubai’s dazzling skyline. The recently transformed Lobby Lounge and Mood Bar offer a calm environment for casual catchups or relaxing over afternoon tea. The bold new signature restaurant, ZIYA, leads the epicurean scene of the hotel, with its inventive menu and brilliant interiors making it a jewel awaiting discovery for diners.

Our central Business Bay hotel also boasts a convenient location for prestigious corporate gatherings with the grand Mirage Ballroom, Executive Boardroom and eight flexible meeting venues all renewed with modern furnishings and celebrated views that elevate any event

Key Responsibilities Include

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Qualifications

To be successful in this role you will have

• Demonstrated experience leading teams to achieve KPI targets through regular performance follow-up, coaching, and accountability.
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Opera Cloud
• A passion for delivering exceptional, pro-active customer service.
• Excellent written and verbal communication skills
• Availability to work a variety of shifts, including weekends and public holidays if required.