Senior Customer Service

SENIOR CUSTOMER SERVICE | We are currently hiring a Senior Customer Service Executive to lead customer support operations and ensure excellent service delivery across all client interactions. | Job Overview | The Senior Customer Service role is responsible for handling advanced customer inquiries, resolving complex issues, and supporting the customer service team to maintain high satisfaction levels and service quality. | Key Responsibilities | Handle escalated customer complaints and complex inquiries | Provide accurate information and effective solutions to customers | Support and guide junior customer service staff | Maintain strong customer relationships and ensure satisfaction | Monitor service quality and improve response processes | Maintain records of interactions and prepare reports when required | Requirements | Freshers can apply (experience in customer service is an advantage) | Excellent communication and problem-solving skills | Strong leadership and decision-making abilities | Ability to handle pressure and work in a fast-paced environment | Basic computer knowledge (MS Office) | What We Offer | Competitive salary package | Visa and benefits as per UAE Labor Law | Career growth and leadership opportunities | Professional and supportive work environment | Job Details | Position: Senior Customer Service Executive | Employment Type: Full-Time | Location: UAE