Key Account Manager

Key Account Manager (Full-Time | On-Site | Colombo, )

About the Role

We are seeking a dynamic and results-driven Key Account Manager to join a team in Colombo. The ideal candidate will be responsible for managing and growing relationships with key client accounts, ensuring exceptional customer satisfaction, retention, and long-term business growth.

As the primary point of contact for assigned clients, you will work closely with internal teams to deliver outstanding service, identify new opportunities, and help clients achieve their business objectives through digital solutions.

Key Responsibilities

• Build, develop, and maintain strong relationships with assigned key accounts.
• Serve as the main point of contact for client communications, inquiries, and support.
• Understand client business objectives and recommend suitable digital solutions and strategies.
• Coordinate with internal teams to ensure projects are delivered on time and meet client expectations.
• Monitor project progress, timelines, deliverables, and account performance.
• Conduct regular client meetings, business reviews, and performance discussions.
• Identify opportunities for upselling and cross-selling services within existing accounts.
• Prepare and present monthly reports, campaign updates, and account performance insights.
• Proactively address client concerns and provide effective solutions to maintain high satisfaction levels.
• Drive account growth through referrals, renewals, and expansion opportunities.
• Stay informed about industry trends, digital marketing innovations, and market developments.

Requirements

• Proven experience in Account Management, Client Relationship Management, or a similar role.
• Excellent verbal and written communication skills.
• Strong presentation, negotiation, and stakeholder management abilities.
• Exceptional relationship-building and problem-solving skills.
• Ability to manage multiple client accounts and priorities simultaneously.
• Strong organizational and time-management skills.
• Self-motivated, proactive, and target-oriented mindset.
• Ability to work collaboratively with cross-functional teams.

Proficiency in Microsoft Office and CRM tools is an advantage.

Knowledge of Web Development, Digital Marketing, SEO, Social Media Marketing, Paid Advertising, or related digital services will be a strong advantage.

Bachelor's degree in Business Administration, Marketing, Management, or a related field.

Experience working in a digital agency, technology company, or marketing environment.

Understanding of client servicing and project management processes.

What We Offer

Competitive salary and performance-based incentives.

Opportunities for career growth and professional development.

Exposure to diverse clients and digital transformation projects.

Collaborative and innovative work environment.

Training and continuous learning opportunities.