Customer Care Officer

Murphy is recruiting for a Customer Care Officer to join our growing Infrastructure team, delivering water infrastructure and non-infrastructure projects in partnership with Thames Water, as part of the AMP8 framework.

Murphy is a long-standing delivery partner to leading water clients across the UK and Ireland, including Thames Water, Severn Trent, Northern Ireland Water, Yorkshire Water, SES Water, Bristol Water, South East Water, and Uisce Éireann, where we operate over 25 facilities under full DBOM contracts.A day in the life of a Murphy Customer Care Officer:

List and maintain a database of all key stakeholders and interested parties.

Keep all stakeholders informed about the scheme and especially any activities that may affect the public.

Support and attend client led customer/stakeholder drop-in sessions.

Support the investigation of insurance claims on behalf of the client.

Manage and investigate complaints, both directly and in support of the client.

Where required join the Considerate Constructors Scheme and maintain a top score.

Act as the main point of contact between the project and communication teamsWorking with project teams on site to build relationships with communities impacted by our work and identifying opportunities to support local initiatives in line with our values.

Support the client’s communications manager to developing internal and external stakeholder plans including communications calendar, key messages, identifying stakeholders, developing methods of engagement. In tandem with the client’s communications manager, develop and deliver communications materials and content for review and agreement, as agreed with the project leadership and client.

Proactively gathering information and updating relevant comms channels – including digital - with relevant and up-to-date content, including news stories and case studies to be used for internal and external communication.

Work closely with site team to support any project community outreach events management including regular team events.

Planning and delivering local information / engagement eventsDevelop and plan proactive community giving programme, e.g., volunteering, school engagement, and STEM activities with any communications needs including collating case studies and success stories.

Support emergency incidents on site as needed.

Minimise disruption during construction, allaying unwarranted fears about delays and provide accurate and timely information.

Advise and support the project staff on public liaison matters.

Still interested, does this sound like you?

Demonstration of knowledge and practical application of Public Relations; and Third-Party issues in relation to construction activities.

Computer literate with a good working knowledge of Microsoft packages.

• Proven track record of building relationships with external and internal stake holders
• Experience working on water-based projects is desirable
• What’s in it for you?27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service
• Discretionary annual bonus and annual salary review
• Above market rate contributory pension scheme
• Life assurance, health screening and enhanced sick pay
• Enhanced maternity and paternity pay and a maternity returners bonus
• Extra weeks holiday for all employees getting married and a wedding bonus
• Subsidised canteen facilities in core locations
• Dedicated and continued investment in your professional development
• Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc
• About Murphy
• Murphy is formally recognised as a sector leading employer, Platinum Investors In People accredited along with reported operating profit up 57% on prior year.
• At Murphy, we are incredibly proud of our diverse workforce.
• Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages.
• With a forward order book of £5.8bn and £23m Invested in environmentally friendly plant in 2024 there really is #MoretoMurphyIf you are unable to apply via the usual process, please call James Hing on 07353 134946 to discuss in more detail.

Murphy is unable to employ anyone who does not have the legal right to live and work in the UK